Senior Enterprise Engagement Manager - UK in Harrow

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa’s foundation is a new era in customer experience, turning customer support into meaningful exchanges. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long‑term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your chance to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.

Areas Of Ownership

• Customer Success & Value Realization: Own the end‑to‑end customer journey post‑sale, ensuring successful adoption, measurable outcomes, and long‑term value realization.
• Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI‑driven transformation.
• Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Implementation Oversight: Lead and coordinate cross‑functional teams to ensure smooth, on‑time implementations and successful go‑lives.
• Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Who You Are

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Proven ability to drive strategic value and support digital transformation in complex organizations.
• Track record of turning customer success into measurable business impact and growth opportunities.
• Strong project and stakeholder management skills, with a focus on execution and outcomes.
• Excellent communication and presentation skills, with the ability to engage both technical and non‑technical audiences.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual in English.

Our Recruiting Process

• Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond but understands, reasons, and takes action. We build agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions go beyond support tickets; they become defining experiences. We raise the standard: making every conversation seamless, intelligent, and genuinely helpful.

Parloa is committed to upholding the highest data protection standards for our clients and employees. All employees ensure utmost care, GDPR, and ISO compliance, including ISO 27001, when handling sensitive information. Parloa is an e‑verify employer in the USA.

Equal Opportunity Employer

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.