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For Companies At a Glance
- Tasks: Drive operational excellence and improve strategies for in-field and warehouse operations.
- Company: Join Voi, Europe's leading micromobility operator with a vibrant culture.
- Benefits: Employee stock options, unlimited free rides, and a fun, collaborative environment.
- Why this job: Be part of the micromobility revolution and make cities more sustainable.
- Qualifications: Bachelor’s degree and 3-5 years in operations or strategy; analytical skills required.
- Other info: Dynamic role with opportunities for growth and impactful projects.
The predicted salary is between 55000 - 65000 £ per year.
YOUR MISSION AT VOI
As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region.
This will include:
- Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations.
- Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
- Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
- Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.
- Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
- Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
- Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
- Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.
WHAT YOU NEED TO EMBARK
We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:
- Bachelor’s degree in business, economics, engineering, or a related field.
- 3-5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
- Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights.
- Basic SQL skills.
- Experience managing complex cross-functional projects and aligning local and central teams.
- Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.
Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.
WHY VOI?
Join Europe’s #1 micromobility operator and one of the fastest-growing scale-ups. Get “skin in the game” through our employee stock options program. Collaborate with inspiring, motivated, and fun colleagues towards a common goal. Unlimited free Voi rides. Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.
Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid employer: Voi
Contact Detail:
Voi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Voi. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into Voi's mission and values. Show us how your experience aligns with our goals, especially in operations and strategy.
✨Tip Number 3
Practice your data storytelling skills. We love candidates who can turn numbers into narratives, so be ready to discuss how you've used data to drive decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Strategy Manager role. Highlight your analytical capabilities, project management experience, and any relevant data-driven decision-making you've done in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role at Voi. Share specific examples of how you've driven operational excellence or managed cross-functional projects, and don’t forget to show your passion for micromobility!
Showcase Your Data Skills: Since data management is key for this position, make sure to mention any experience you have with data analysis or SQL. We want to see how you've used data to make strategic decisions in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Voi
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations strategy. Familiarise yourself with logistics partner management, workforce planning, and performance metrics. Being able to discuss these topics confidently will show that you understand the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities by discussing past experiences where you used data to drive decisions. Bring examples of how you've managed complex projects or improved KPIs through data-driven insights. This will highlight your fit for the role's focus on operational excellence.
✨Emphasise Collaboration Experience
Since this role involves working closely with various teams, be ready to share examples of successful cross-functional collaboration. Talk about how you've managed relationships with stakeholders or 3PLs in the past, and how you ensured everyone was aligned towards common goals.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in operations strategy and how you would approach them. This will not only showcase your strategic thinking but also your ability to adapt to changing priorities.