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For Companies At a Glance
- Tasks: Drive operational excellence and improve strategies for in-field and warehouse operations.
- Company: Join Voi, Europe's leading micromobility operator with a vibrant culture.
- Benefits: Employee stock options, unlimited free rides, and a fun, collaborative environment.
- Why this job: Be part of the micromobility revolution and make cities more sustainable.
- Qualifications: Bachelor’s degree and 3-5 years in operations or strategy; analytical skills required.
- Other info: Dynamic role with opportunities for growth and impactful projects.
The predicted salary is between 55000 - 65000 £ per year.
YOUR MISSION AT VOI
As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region.
This will include:
- Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations.
- Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
- Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
- Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.
- Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
- Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
- Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
- Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.
WHAT YOU NEED TO EMBARK
We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:
- Bachelor’s degree in business, economics, engineering, or a related field.
- 3-5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
- Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights.
- Basic SQL skills.
- Experience managing complex cross-functional projects and aligning local and central teams.
- Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.
Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.
WHY VOI?
Join Europe’s #1 micromobility operator and one of the fastest-growing scale-ups. Get “skin in the game” through our employee stock options program. Collaborate with inspiring, motivated, and fun colleagues towards a common goal. Unlimited free Voi rides. Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.
Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid employer: Voi
Contact Detail:
Voi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations strategy. Understand their KPIs and think about how your skills can help them achieve operational excellence. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Strategy Manager. Highlight your analytical skills and any relevant projects you've managed, especially those that involved cross-functional collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the micromobility revolution.
We think you need these skills to ace Operations Strategy Manager (UK&I) Business Operations · London Office · Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Strategy Manager. Highlight your experience in operations, strategy, and any relevant projects you've managed. We want to see how your skills align with our mission at Voi!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your analytical skills and experience with cross-functional teams.
Showcase Your Data Skills: Since data management and analysis are key for this role, make sure to highlight any relevant experience you have. If you’ve worked with SQL or have examples of data-driven decisions, we want to hear about them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board to help us revolutionise micromobility!
How to prepare for a job interview at Voi
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding operations strategy, especially in logistics and fleet management. Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as repair efficiency and cost per repair, so you can discuss how you've driven improvements in these areas.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical capabilities during the interview. Bring examples of how you've used data to make strategic decisions or improve operational processes. If you have experience with SQL, mention specific instances where you've leveraged it to extract insights.
✨Highlight Cross-Functional Collaboration
This role requires working closely with various teams, so share stories that illustrate your ability to collaborate effectively. Discuss any past experiences where you managed complex projects across different functions, and how you ensured alignment between local and central teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in operations strategy and how you would approach them. Practising responses to these types of questions will help you articulate your thought process clearly during the interview.