Head of Logistics (UK&I) in London

As Head of Logistics (UK&I), you’ll report directly to the General Manager – UK&I and be responsible for the Fleet Management organisation that keeps our fleet reliable and available on the streets. In this role you’ll lead around 150 people through several layers of management, across our warehouses and field operations. This is a senior, hands-on role with regular travel, in a business that has roughly doubled year on year.

Your responsibilities will include:

• People & Performance: Coach the fleet managers who report to you across the UK&I, acting as their point of escalation, removing blockers and supporting their success.
• Communication & Prioritisation: Set the standard for what good looks like through clear and consistent communication and sharp prioritisation.
• Strategy & Planning: Work closely with the General Manager to develop the long-term fleet management strategy and budget, and set a plan for each city.
• Commercial Ownership: Take overall ownership of the cost side of the P&L, working with Operations Strategy and your fleet managers to steer spend, track KPIs and optimise for each city’s strategy and goals.
• Workforce Management: Plan capacity around demand and recruit the right talent to meet SLAs at the lowest cost.
• Physical Asset Management: Own and optimise vehicles, facilities and operational equipment, maximising utilisation and lifespan to keep the fleet moving and revenue flowing.
• Cross-functional collaboration: Collaborate closely with the UK&I leadership team and the Central Operations team to ensure a safe, compliant working environment across all facilities and field operations, contribute insights to our global operations discussions and build a high-performance culture as we keep growing.

We are looking for an experienced operational leader who combines strong communication, a hands-on approach and strategic, data-driven problem solving with the ability to develop and empower leaders around you. In addition to this, we believe the right person has:

• 8+ years of experience in a senior operational role (mobility, logistics or a related field), with a proven track record of managing managers and leading large, distributed teams across multiple cities or regions.
• Bachelor’s degree in operations, engineering, business or similar.
• Solid experience owning budgeting, forecasting, P&L and operational cost performance.
• Demonstrable ability to deliver complex, cross-functional initiatives and influence senior stakeholders.
• Strong understanding of operational models, including 3PL set-ups and workforce management.
• Experience building, coaching and developing high-performing teams.
• Experience using AI in a role-specific context, with a focus on continuously improving output quality.
• Full professional proficiency in English.

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
• Get “skin in the game” through our employee stock options programme and play a key role in driving continued success across the UK&I.
• Be part of a supportive, motivated and fun team working together towards a shared mission.
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.