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- Tasks: Lead operations strategy for Voi in the UK & Ireland, driving efficiency and performance.
- Company: Join Voi, Europe's top micromobility operator, in a dynamic hybrid role.
- Benefits: Employee stock options, professional growth, and a vibrant team culture.
- Why this job: Make a real impact on sustainable urban living while advancing your career.
- Qualifications: 6-10 years in operations strategy; strong analytical and leadership skills required.
- Other info: Be part of a mission to create cleaner, quieter cities.
The predicted salary is between 70000 - 90000 £ per year.
YOUR MISSION AT VOI
As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence.
This will include:
- Strategy & Alignment: Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence.
- Operating Model & Performance: Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. Building and evolving performance frameworks (KPIs, dashboards, routines) and overseeing data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations).
- Analytics & Optimisation: Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments.
- Leadership & Team Development: Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development.
WHAT YOU NEED TO EMBARK
We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has:
- Bachelor’s degree in operations, engineering, business or similar.
- 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.
- Proven experience managing budgeting, forecasting, and operational cost performance.
- Strong analytical capability with experience in deep data analysis and translating insights into strategy.
- Experience driving complex, cross-functional initiatives and influencing senior stakeholders.
- Strong understanding of operational models, including 3PL and workforce management.
- Experience managing and developing high-performing teams.
- Experience using AI in a role‑specific context, with a focus on continuously improving output quality.
Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.
WHY VOI?
Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
- Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
- Get "skin in the game" through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland.
- Work with inspiring, motivated and fun colleagues towards a shared mission.
- Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
Head of Operations Strategy (UK & Ireland) Business Operations · London Office · Hybrid employer: Voi
Contact Detail:
Voi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Strategy (UK & Ireland) Business Operations · London Office · Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations strategy. Understand their goals and challenges, and think about how your skills can help them achieve success. Tailor your answers to show you’re the perfect fit for their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Voi.
We think you need these skills to ace Head of Operations Strategy (UK & Ireland) Business Operations · London Office · Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Head of Operations Strategy role. Highlight your analytical capabilities and any relevant operational strategies you've implemented in the past.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you’ve optimised operations or improved performance in previous roles. This will help us see the impact you can bring to Voi.
Be Authentic: Let your personality shine through in your application. We want to know who you are beyond your professional experience. Share your passion for micromobility and how it aligns with our mission at Voi.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Voi
✨Know Your Operations Strategy
Before the interview, dive deep into Voi's operations strategy and understand their approach to scalability and efficiency. Be ready to discuss how your experience aligns with their goals, especially in optimising cost and performance.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to drive operational improvements in previous roles. Highlight specific instances where your insights led to actionable strategies that enhanced performance or reduced costs.
✨Demonstrate Leadership Experience
Think of times when you successfully led a team or project. Be prepared to share how you set clear goals, aligned team efforts with strategic priorities, and developed high-performing teams, as this is crucial for the Head of Operations Strategy role.
✨Engage with Stakeholders
Since influencing and aligning stakeholders is key, come equipped with examples of how you've navigated complex cross-functional initiatives. Discuss your approach to building relationships and ensuring everyone is on the same page for successful outcomes.