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For Companies At a Glance
- Tasks: Drive improvements in rider experience and optimise product performance across markets.
- Company: Join Voi, Europe’s leading micromobility operator and a fast-growing scaleup.
- Benefits: Competitive salary, unlimited free rides, and employee options programme.
- Why this job: Make a real impact on sustainable cities and enhance rider experiences.
- Qualifications: 2+ years in operations or user experience; strong data analytics skills.
- Other info: Collaborate with inspiring colleagues and support multiple projects in a dynamic environment.
The predicted salary is between 110000 - 130000 ÂŁ per year.
As Rider Experience Manager you will report to the Head of Rider Experience and work continuously to drive improvements to the service design of Voi’s rider experience. You will build tools, processes and guidelines to identify and understand performance gaps, and support local market and R&D teams in mitigating business risk and taking concrete actions to drive product optimisation, market growth and P&L optimisation.
This will include:
- Tools & Processes – Developing and continuously improving tools, metrics, dashboards and processes to accurately monitor and represent the end-to-end rider experience across markets and compliance with local permit requirements.
- Analysis & Insights – Analysing data, synthesising insights and building business cases to understand performance gaps, risks, and the impact and prioritisation of improvement opportunities.
- Business optimisation enablement – Building frameworks, benchmarks and guidelines, and presenting actionable insights to advise and enable regional directors, country managers and local teams to understand performance gaps and take concrete actions to support market growth and P&L optimisation.
- Product optimisation enablement – Providing R&D teams with synthesised insights, hypotheses and recommendations based on cross‑market patterns, rider pain points and performance data to support ideation and prioritisation of development and new features in the product roadmap.
- New product rollout – Supporting new product rollout, implementation and adaptation across markets.
- Tender support – Contributing service design, rider experience and product optimisation expertise, ensuring that rider experience considerations are clearly articulated, competitive and supported by data in tender and permit‑related processes.
What You Need to Embark
- Structured, analytical, and strategic problem‑solver with the ability to balance user experience, compliance requirements, and commercial constraints across markets.
- Fluent in English.
- Bachelor’s degree in finance, economics, engineering or a related field.
- 2+ years of experience in operations, user experience and/or product optimisation.
- Experience contributing to complex, multi‑stakeholder performance improvement projects.
- Hands‑on experience in business modelling and data analysis.
- Strong data analytics proficiency, including ability to independently manage large data sets and provide strategic insights to key stakeholders.
- Ability to build strong relationships, communicate effectively and manage key stakeholders.
- Ability to support multiple projects simultaneously.
Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box.
Why Voi?
- Join Europe’s #1 micromobility operator and one of the fastest‑growing scaleups.
- Get “skin in the game” through our employee options program and have a direct impact on Voi’s rider experience across all markets.
- Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
- Unlimited free Voi rides.
- Help create sustainable cities made for living – free from noise and pollution.
Employment Details
- Location: Greater London, England, United Kingdom
- Salary: £55.00‑£65.00 per hour
- Employment type: Full‑time
- Seniority level: Not Applicable
Rider Experience Manager employer: Voi Technology
Contact Detail:
Voi Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their rider experience goals and think about how your skills can help them achieve those. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of tools or processes you've developed that could be relevant to the Rider Experience Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission at Voi.
We think you need these skills to ace Rider Experience Manager
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical and problem-solving skills in your application. We want to see how you can balance user experience with compliance and commercial needs, so share examples of how you've tackled similar challenges before.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific requirements of the Rider Experience Manager role. Use keywords from the job description to show that you understand what we’re looking for.
Demonstrate Your Data Proficiency: Since data analytics is key for this role, make sure to mention any hands-on experience you have with managing large data sets and providing insights. We love seeing how you’ve used data to drive decisions in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Voi Technology
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to rider experience. Be ready to discuss how you would develop and improve tools and dashboards to monitor these metrics effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to identify performance gaps in previous roles. Highlight your ability to synthesise insights and build business cases that drive product optimisation.
✨Understand Stakeholder Management
Think about your past experiences working with multiple stakeholders. Be prepared to share how you’ve built strong relationships and communicated effectively to support project goals.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in operations or user experience. Use the STAR method (Situation, Task, Action, Result) to illustrate your structured approach to problem-solving.
