Operations Strategy Manager

As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organization in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects.

In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region. This will include:

• Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations.
• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.
• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
• Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

WHAT YOU NEED TO EMBARK

We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:

• Bachelor’s degree in business, economics, engineering, or a related field.
• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast‑paced environment.
• Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights.
• Basic SQL skills.
• Experience managing complex cross-functional projects and aligning local and central teams.
• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest‑growing scaleups.
• Get “skin in the game” through our employee stock options program.
• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
• Unlimited free Voi rides.
• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 12 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here!

Diversity Matters: As a Voiager, we offer you a friendly, collaborative and fast‑paced workplace where you can bring your whole self to work, regardless of gender, ethnicity, religion, disability or sexual orientation – and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team.

We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more – therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.