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- Tasks: Join the Assure team to manage networks and provide 24/7 operational support.
- Company: Vodafone, a leading telecom provider with a strong commitment to innovation.
- Benefits: Excellent salary, bonuses, and comprehensive Vodafone benefits.
- Other info: Enjoy a unique shift pattern with plenty of time off and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in network operations.
- Qualifications: In-depth knowledge of IP networking and Cisco equipment; security clearance required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London – Onsite at customer location
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 39.5 hours per week – Shift working role: 3 day & 3 night shifts, followed by 6 days off with rotational shifts between 7 AM to 7 PM and 7 PM to 7 AM (Sunday to Sunday Rotation)
Security Clearance: This position requires you to hold a UK Developed Vetting (DV) clearance.
What You'll Do
- Be part of the Assure team in the VBSE NOC, managing multiple networks, providing 24 x 7 x 365 operational support to VBSE customers.
- Provide expert technical services, focusing on IP elements within the VBSE network, but also being able to provide support on a broad range of network elements as required, ensuring that customer SLA targets for incident resolution are met or exceeded.
- Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
- Understand IP voice networks and networking (Cisco).
- Undertake remote provide/commissioning work on equipment deployed on customer and network sites to current specifications.
- Deal effectively/efficiently with queries from customers.
- Provide technical support to others in the department and to customers.
- Make recommendations to VBSE management on complex technical matters.
Qualifications
- Be able to maintain customer confidentiality and ability to hold developed security clearance (DV).
- Have an in-depth knowledge of IP networking, switching and routing in a telecoms provider environment.
- Have an awareness of configuration of Cisco IP/Ethernet equipment.
- Have a clear and analytical approach to problem management.
- Have an understanding of ITIL working practices.
- CCNA (or working towards IP qualification).
VodafoneThree - Shift Engineer in Watton at Stone employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Shift Engineer in Watton at Stone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Vodafone employees on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Shift Engineer roles and practice your answers. Make sure you can talk about your experience with IP networking and Cisco equipment confidently. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Use examples that highlight your problem-solving abilities and technical expertise. This is your chance to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace VodafoneThree - Shift Engineer in Watton at Stone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Engineer role. Highlight your experience with IP networking and any relevant qualifications like CCNA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of ITIL practices and customer service experience.
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in Cisco equipment and IP voice networks. We love seeing specific examples of how you've tackled challenges in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at VodafoneThree
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switching, and routing. Be ready to discuss specific Cisco equipment you've worked with and how you've tackled technical challenges in the past. This will show that you're not just familiar with the concepts but can apply them practically.
✨Understand the Role's Requirements
Familiarise yourself with the specifics of the Shift Engineer role, especially the 24/7 operational support aspect. Think about how your previous experiences align with managing multiple networks and meeting customer SLA targets. This will help you articulate why you're a great fit for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've dealt with technical issues or customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
Since you'll be part of the Assure team, it's important to demonstrate your ability to work collaboratively. Share examples of how you've supported colleagues or contributed to team success in previous roles. This will highlight your interpersonal skills and commitment to teamwork.