VodafoneThree - Specialist Engineer - NOC

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Birmingham Small Heath or Glasgow + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota

Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you'll do

• Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies.
• The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution.
• In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required).
• Professionally represent Real Time Operations in all day to day operations.
• Proactively monitor customer networks to identify fault occurrences.
• Acknowledge, check, and respond to customer fault reports.
• Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible.
• Ensure accurate ticket detail entry and updates for all fault reports.
• Ensure relevant and accurate information available to assist in fault diagnosis and clear.
• Monitor fault tickets, prioritise, and track progress as appropriate.
• Ensure technical and managerial escalation completed to defined time-scales.
• Test and liaise with customers and other internal or external agencies and third parties.
• Ensure overall adherence to quality procedures and working processes.
• Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success.
• Provide input to customer and management reports.
• Identify and agree cover wherever possible for planned absences.
• Proactively identify self-development needs.
• Actively support team members in day to day operations.

Who you are

• Significant experience in telecommunications, including network management experience within an operation's centre environment.
• Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena).
• Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events.
• Experienced at working with multiple third-party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).
• Minimum SC clearance or able to meet SC criteria.

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.