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- Tasks: Join the Assure team to manage networks and provide 24/7 operational support.
- Company: Vodafone, a leading telecom provider with a strong commitment to innovation.
- Benefits: Excellent salary, bonuses, and comprehensive Vodafone benefits.
- Other info: Shift work with great work-life balance and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in network management.
- Qualifications: In-depth knowledge of IP networking and Cisco equipment required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London – Onsite at customer location
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 39.5 hours per week – Shift working role: 3 day & 3 night shifts, followed by 6 days off with rotational shifts between 7 AM to 7 PM and 7 PM to 7 AM (Sunday to Sunday Rotation)
Security Clearance: This position requires you to hold a UK Developed Vetting (DV) clearance.
What You’ll Do
- Be part of the Assure team in the VBSE NOC, managing multiple networks, providing 24 x 7 x 365 operational support to VBSE customers.
- Provide expert technical services, focusing on IP elements within the VBSE network, but also being able to provide support on a broad range of network elements as required, ensuring that customer SLA targets for incident resolution are met or exceeded.
- Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
- Understand IP voice networks and networking (Cisco).
- Undertake remote provide/commissioning work on equipment deployed on customer and network sites to current specifications.
- Deal effectively/efficiently with queries from customers.
- Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.
Qualifications
- Be able to maintain customer confidentiality and ability to hold developed security clearance (DV).
- Have an in-depth knowledge of IP networking, switching and routing in a telecoms provider environment.
- Have an awareness of configuration of Cisco IP/Ethernet equipment.
- Have a clear and analytical approach to problem management.
- Have an understanding of ITIL working practices.
- CCNA (or working towards IP qualification).
VodafoneThree - Shift Engineer employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Shift Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Vodafone employees on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Shift Engineer roles and practice your answers. Make sure you can talk about your experience with IP networking and Cisco equipment confidently. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Whether it’s troubleshooting a network issue or working on a team project, we want to see how you can contribute to the Assure team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace VodafoneThree - Shift Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Engineer role. Highlight your experience with IP networking and any relevant Cisco qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise in your application. Mention specific projects or experiences where you've dealt with IP voice networks or Cisco equipment. We’re keen to see your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at VodafoneThree
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switching, and routing. Be ready to discuss specific Cisco equipment configurations and how they relate to the role. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Understand the Shift Dynamics
Since this role involves shift work, be prepared to discuss your flexibility and how you manage working different hours. Highlight any previous experience with shift patterns and how you maintain productivity during night shifts.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical approach to problem management and how you met or exceeded SLAs.
✨Familiarise Yourself with ITIL Practices
Since the role requires an understanding of ITIL working practices, make sure you can discuss how these principles apply to operational support. Be ready to explain how you’ve used ITIL in previous roles to improve service delivery.