VodafoneThree - Senior Onsite Advisor

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: On Customer's Site - Postcode WA16 9EU

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Basic Clearance

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

You will play a pivotal role as a Senior Onsite Adviser, becoming the trusted face of Vodafone within one of our key corporate customer environments. Based directly on-site, you will ensure the smooth day-to-day running of the customer's mobile strategy, delivering an exceptional service that builds long-term loyalty through quality, speed, and innovation.

• Act as the primary point of contact for the customer, building strong relationships with stakeholders, end users, and account teams
• Manage all aspects of account administration, including processing orders, handling queries, and maintaining accurate customer records
• Provide expert advice on technical, network, billing, and device-related queries, ensuring timely and effective resolution
• Work closely with Credit Control to support resolution of outstanding debt and payment-related issues
• Produce and quality-check management information (MI) and monthly billing reports, delivering insightful reporting packs and analysis
• Attend and contribute to customer and account meetings, identifying opportunities to drive improvements and cost savings
• Support end users with device, tariff, and product guidance, ensuring they are equipped with the best solutions
• Manage equipment storage and distribution, maintaining accurate audit logs and inventory control
• Assist users with porting and migrations onto the Vodafone network, ensuring a seamless transition
• Deliver an enhanced level of service to VIP users, ensuring their needs are handled with priority and care
• Support training and onboarding of cover advisors to maintain a consistent and high-quality service experience
• Collaborate with Vodafone HQ teams to resolve queries and identify opportunities to improve operational efficiency

Who you are

• You will have proven customer service experience, ideally in a corporate or telecom environment
• You will bring strong stakeholder management skills, with the ability to build trusted relationships at all levels
• You will be highly organised with the ability to manage your time effectively and deliver consistently high service standards
• You will have excellent communication skills, both written and verbal
• You will be confident using systems, with strong keyboard skills and attention to detail
• You will have an interest in or understanding of mobile devices, technology, and telecom products
• You will be solutions-focused, proactive, and driven to continuously improve customer experience

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.