VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery

Location: London, Speechmark + Hybrid Working

Hours: Full time 37.5 hours per week – Mon to Fri

Hybrid Work Model: We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Job Description

What you’ll do: This role involves providing high‑quality, expert, practical legal and regulatory advice across VodafoneThree's consumer and enterprise business, enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making. The Senior Counsel acts as a trusted advisor to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer‑facing proposition design, terms and conditions, and communications.

The ideal candidate will be a senior qualified lawyer or highly experienced regulatory advisor with significant experience in UK consumer protection law and Ofcom regulatory frameworks. They should have a deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills and gravitas, the ability to influence cross‑functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign‑off SLA, enforcement risk management, and integration compliance.

• Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and alignment with strategic goals.
• Advisory & Documentation: Draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.
• Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
• Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
• Regulatory Enforcement support: Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
• Continuous Improvement: Help evolve playbooks, templates and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications: Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks. Deep understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them. Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale. Skilled in balancing compliance requirements with commercial and operational realities. Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution. Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery, and a track record of successfully designing and implementing compliant product journeys and governance frameworks.

What We Offer: We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through excellent learning tools and top‑notch parental leave policies.

Legal & Equality Statement: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks, to meet regulator standards. We believe everyone should have the opportunity to interview for a role that matches their skills. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly.

About Inclusion: We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply.