At a Glance
- Tasks: Connect with customers and provide outstanding service while exceeding sales targets.
- Company: Join VodafoneThree, a leading inclusive employer committed to community empowerment.
- Benefits: Earn £15.10 per hour plus bonuses, enjoy up to 28 days off, and personalised benefits.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Be part of a team that values diversity and makes a real impact on connectivity.
- Qualifications: Enthusiastic, driven individuals with a mature mindset and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: White City Store, London
Salary: £15.10 per hour plus bonus and benefits
Working Hours: Part time 24 hours per week to include Weekends & Bank Holidays
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you'll do
- Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team.
- Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customers' needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs.
- Meet and exceed individual sales targets and ensure compliance against key metrics.
- Undertake regular learning and development and align with company and FCA requirements.
- Always adhere to company and regulatory policies and guidelines.
- Partake in Vodafone's security vetting process whenever required.
Who you are
We are looking for people who are level-headed, have a mature mind-set. Enthusiastic, energetic and driven. It can be a demanding role and you'll need to be able to commit to some weekend work as well as weekdays. For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands.
Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City employer: VodafoneThree
VodafoneThree is an exceptional employer that prioritises inclusivity and community engagement, making it a fantastic place to work in the vibrant area of White City, London. With competitive pay, generous benefits including up to 28 days off, and a strong commitment to employee development, you'll find ample opportunities for personal and professional growth. Join a team that values diverse perspectives and fosters a supportive work culture where you can truly be yourself while contributing to meaningful change in connectivity across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City
✨Tip Number 1
Get to know VodafoneThree inside out! Familiarise yourself with their products and services, and think about how you can help customers get the most out of them. This will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Retail Sales Advisor, you'll be interacting with customers all day. Role-play with friends or family to boost your confidence in handling different customer scenarios and showcasing your solution-based selling skills.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the VodafoneThree team and ready to contribute to building a connected future.
✨Tip Number 4
Be yourself during the interview! VodafoneThree values authenticity, so let your personality shine through. Share your unique experiences and how they relate to the role, and don’t hesitate to ask questions about the company culture and values.
We think you need these skills to ace VodafoneThree - Retail Sales Advisor - 24hrs per week - London White City
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and what makes you tick.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your relevant skills and experiences that align with what VodafoneThree is looking for, especially in customer service and sales.
Show Enthusiasm:Express your excitement about the role and the company in your application. We love candidates who are passionate about connecting with customers and making a difference in their lives!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of VodafoneThree's products and services. Familiarise yourself with their unique selling points and think about how you can relate them to customer needs. This will show that you're genuinely interested and prepared.
✨Show Your Personality
VodafoneThree values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped you. This is your chance to connect on a personal level, which is crucial in a retail role where rapport with customers is key.
✨Demonstrate Your Customer Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This will highlight your commitment to delivering a brilliant customer experience, which is at the heart of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to these types of questions by thinking of specific examples from your past experiences that demonstrate your skills in action.
