At a Glance
- Tasks: Connect with customers and provide outstanding service while exceeding sales targets.
- Company: Join VodafoneThree, a leading inclusive employer committed to diversity.
- Benefits: Earn £15.10 per hour, plus bonuses, 28 days off, and flexible benefits.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of a team that drives meaningful change and connects communities.
- Qualifications: Enthusiastic individuals with a mature mindset and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: White City Store, London
Salary: £15.10 per hour plus bonus and benefits
Working Hours: Part time 16 hours per week to include Weekends & Bank Holidays
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you'll do
- Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team.
- Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customers' needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs.
- Meet and exceed individual sales targets and ensure compliance against key metrics.
- Undertake regular learning and development and align with company and FCA requirements.
- Always adhere to company and regulatory policies and guidelines.
- Partake in Vodafone's security vetting process whenever required.
Who you are
We are looking for people who are level-headed, have a mature mind-set. Enthusiastic, energetic and driven. It can be a demanding role and you'll need to be able to commit to some weekend work as well as weekdays. For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands.
Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
VodafoneThree - Retail Sales Advisor - 16hrs per week - London White City employer: VodafoneThree
VodafoneThree is an exceptional employer that prioritises inclusivity and community empowerment, making it a fantastic place to work in the vibrant White City area of London. With competitive pay, generous benefits including up to 28 days off, and a strong commitment to employee development, you'll find ample opportunities for personal and professional growth while being part of a team that values diverse perspectives and fosters a supportive work culture. Join us to be at the forefront of building a connected future, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Retail Sales Advisor - 16hrs per week - London White City
✨Tip Number 1
Get to know VodafoneThree! Research their values and culture so you can show how you fit in. When you walk into that interview, let your passion for connecting with people shine through!
✨Tip Number 2
Practice your customer interaction skills. Role-play with a friend or family member to nail down how you'd approach different customer scenarios. Remember, it's all about creating that brilliant experience!
✨Tip Number 3
Be ready to share your unique experiences. VodafoneThree loves diversity, so don’t hold back on what makes you, you! Your story could be the key to standing out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to make an impact!
We think you need these skills to ace VodafoneThree - Retail Sales Advisor - 16hrs per week - London White City
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and what makes you tick.
Tailor Your CV:Make sure to tweak your CV to highlight the skills and experiences that match the Retail Sales Advisor role. Show us how your background aligns with our mission to connect people and empower communities!
Show Enthusiasm:Express your excitement about joining VodafoneThree in your cover letter. We love candidates who are passionate about providing outstanding customer experiences and are eager to contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with VodafoneThree.
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Familiarise yourself with Vodafone's products and services. Understand their unique selling points and how they benefit customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Enthusiasm
VodafoneThree is looking for energetic and driven individuals. During the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond to help customers in the past.
✨Practice Solution-Based Selling
Prepare to discuss how you would approach customer interactions. Think about how you can identify customer needs and offer tailored solutions. This will demonstrate your ability to meet sales targets while providing an exceptional experience.
✨Be Authentic
VodafoneThree values authenticity, so be yourself during the interview. Share your unique experiences and perspectives. This will help you connect with the interviewers and show them who you really are.
