VodafoneThree - Propositions Specialist

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: The Speechmark, London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

As a Propositions Specialist within Vodafone Mobile, you will help shape proposition strategy, planning and channel execution for major Apple, Samsung and Google device launches. You will also contribute to the development and delivery of new device financing and service propositions that support Vodafone's handset growth ambitions and enhance the customer experience.

• Lead proposition strategy and execution for key handset launches, ensuring Vodafone delivers compelling customer value and strong commercial outcomes.
• Support the development and delivery of strategic and tactical propositions across handsets, device financing and value-added services.
• Identify growth opportunities through customer, market and competitor insight, translating findings into actionable proposition recommendations.
• Develop robust business cases and assess the commercial viability of new proposition concepts and investment opportunities.
• Help create customer-centric experiences across sales and support journeys, representing the voice of the customer throughout proposition development.
• Define proposition requirements and collaborate with cross-functional teams to deliver seamless end-to-end customer and channel experiences.
• Support Go-to-Market activities, helping to ensure successful launch execution across Digital channels (including the My Vodafone app), Retail and Contact Centre environments.
• Work closely with stakeholders across the Consumer Business Unit to align proposition objectives, priorities and commercial goals.
• Contribute to initiatives that attract new customers, increase handset adoption and encourage progression to higher-value products and services through insight-led propositions.
• Take ownership of proposition performance, balancing customer experience, commercial value and operational feasibility to support the future growth of the devices business.

Who you are:

• A keen interest in the UK consumer mobile and handset market, including emerging proposition trends, customer needs & trends, as well as competitor activity.
• Self-motivated and proactive, with a strong sense of accountability, attention to detail and commitment to high-quality delivery.
• An effective communicator with strong presentation skills, commercial acumen and the ability to explain complex concepts clearly and influence a range of stakeholders.
• Experience in proposition, product or commercial roles, and able to demonstrate an ability to drive the development and launch of customer propositions from concept through to delivery.
• Skilled in stakeholder management and cross-functional collaboration, with the ability to work effectively in complex environments and manage multiple priorities.

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.