At a Glance
- Tasks: Lead proactive broadband solutions using coding, data analysis, and automation to enhance customer experience.
- Company: Join VodafoneThree, a diverse and inclusive employer committed to connecting communities.
- Benefits: Excellent salary, bonuses, up to 28 days off, and a home working kit.
- Other info: Embrace a culture of inclusion where every voice is valued and encouraged.
- Why this job: Make a real impact on connectivity and help close the digital divide across the UK.
- Qualifications: Proficient in Python, SQL, and experienced in data analysis and dashboard creation.
The predicted salary is between 60000 - 80000 £ per year.
This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday
Our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
What you'll do
- The Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers.
- It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration.
- You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience.
- You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation.
- You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making.
- You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness.
- You will apply predictive modelling techniques to forecast service degradation and prevent customer impact.
- You will implement workflow automations that reduce manual effort and support scalable, end-to-end delivery.
- You will collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes.
- You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.
Who you are
- You will be proficient in Python and SQL; experience with APIs and automation tools.
- You will have strong data analysis skills and experience with large datasets.
- You will be skilled in dashboard creation using Power BI or Tableau.
- You will be familiar with broadband service issues and repair processes.
- You will have agile working experience and strong communication skills.
- You will have the ability to translate technical insights into business outcomes.
- You will have a strong background in service operations, technical delivery, or proactive service enablement.
- You will have experience leading automation and data driven fault prevention initiatives, including the use of A/B testing to validate improvements.
- You will have extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management.
- You will have experience in brand friendly communication through sms, email, voice campaigns.
- You will have experience of building relationships across teams and partners.
- You will have experience in CPE configuration and management using TR69 and other protocols.
Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus...
VodafoneThree- Principal Broadband Analytics Specialist employer: VodafoneThree
VodafoneThree is an exceptional employer that champions inclusivity and diversity, providing a supportive home-based work environment where employees can thrive. With a strong focus on employee growth, innovative projects, and a commitment to closing the digital divide, you'll be part of a team that values collaboration and creativity while enjoying excellent benefits and a competitive salary. Join us to make a meaningful impact in connecting communities and shaping the future of connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree- Principal Broadband Analytics Specialist
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those at VodafoneThree. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to broadband analytics and your technical skills. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your projects! If you've worked on relevant coding or data analysis projects, be ready to discuss them in detail. Bring along examples of dashboards you've created or predictive models you've built to impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the VodafoneThree team. Don’t hesitate – hit that apply button!
We think you need these skills to ace VodafoneThree- Principal Broadband Analytics Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Principal Broadband Analytics Specialist. Use keywords from the job description to show that you understand what VodafoneThree is looking for.
Showcase Your Technical Skills:Since this role requires proficiency in Python, SQL, and data analysis, don’t shy away from showcasing specific projects or experiences where you've used these skills. We want to see how you can apply your technical know-how to real-world problems!
Be Yourself:VodafoneThree values diversity and inclusion, so let your personality shine through in your application. Share your unique story and how it contributes to your approach to work. We believe that different perspectives lead to better solutions!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can ensure your application gets the attention it deserves and you’re considered for the right opportunities!
How to prepare for a job interview at VodafoneThree
✨Know Your Tech Inside Out
Make sure you brush up on your Python and SQL skills before the interview. Be ready to discuss how you've used these languages in past projects, especially in relation to data analysis and automation. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled broadband service issues or improved customer experience through proactive solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Familiarise Yourself with Predictive Modelling
Since the role involves predictive modelling, be prepared to discuss techniques you've used in the past. Bring examples of how you've forecasted service degradation and prevented customer impact, as this will demonstrate your expertise in the field.
✨Emphasise Collaboration and Communication
VodafoneThree values teamwork, so be ready to talk about your experience working with cross-functional teams. Highlight any instances where you've led interlock sessions or collaborated on A/B testing to validate improvements, showcasing your ability to translate technical insights into business outcomes.
