At a Glance
- Tasks: Lead incident response during critical situations and ensure smooth communication across teams.
- Company: Join VodafoneThree, a leader in network operations with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with 24/7 shifts and excellent career advancement potential.
- Why this job: Make a real difference by managing high-priority incidents and improving service reliability.
- Qualifications: Experience in incident management and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 € per year.
Full-time V3 Requisition Grade: 10
Location: Newbury + Hybrid
Working hours: Full time 37.5 hours per week - 24/7 Shift
What you’ll do:
- Providing leadership and direction during Disaster Recovery, Business Continuity, P0, P1, P2, P3, P4 and VIP incidents.
- Ensuring absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed by all involved.
- Leads the incident response team and coordinates technical teams during high-priority incidents.
- Accountable for the correct prioritisation of incident impact.
- Coordinating/facilitating the communication process as well as the escalation process during all incidents.
- Acts as the primary point of contact for stakeholders, senior management, and users, providing regular updates.
- Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to Service Assurance and Network Operations teams.
- Ensuring clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.
- Conducts meetings after service restoration to analyse the incident and prevent recurrence.
- Compiling and publishing daily operational incident reports and weekly ELT incident review detailing all P0, P1, P2 and P3 incidents.
- 24/7 SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events and for internal escalations from wider Network Operations community.
- Acting as the Out Of Hours Change Manager.
Who you are:
- Extensive experience in an incident management role working within an ITIL framework with a solid understanding of the Major Incident Management process.
- Strong analytical capabilities, highly organised and excellent team, and relationship management skills.
- Proven ability to engage and communicate with senior stakeholders and support teams across any number of business functions.
- Skilled in managing cross-functional teams and technical resources.
- While not always required to be deeply technical, a good understanding of Network infrastructure and business impact is essential.
Posting End Date: 5th June 2026
VodafoneThree - Major Incident Management Specialist, Network Operations employer: VodafoneThree
At VodafoneThree, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Newbury with the flexibility of hybrid working. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development within the telecommunications sector. Join us to be part of a team that values leadership, accountability, and continuous improvement, ensuring that you can make a meaningful impact while enjoying a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Major Incident Management Specialist, Network Operations
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those at VodafoneThree. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your incident management knowledge. Be ready to discuss real-life scenarios where you’ve led teams through high-pressure situations. We want to see how you handle the heat!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've identified trends and root causes in past incidents. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace VodafoneThree - Major Incident Management Specialist, Network Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your incident management experience and any relevant ITIL knowledge to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about Major Incident Management. Share specific examples of how you've led teams during high-priority incidents and what impact it had on the organisation.
Showcase Your Communication Skills:Since you'll be the primary point of contact for stakeholders, make sure your application demonstrates your ability to communicate effectively. Use clear and concise language to convey your thoughts and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VodafoneThree
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of the Major Incident Management process, especially within an ITIL framework. Be ready to discuss specific incidents you've managed and how you prioritised impact during those situations.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical capabilities. Think about times when you identified trends or root causes in incidents and how you communicated these findings to stakeholders. This will demonstrate your proactive approach to incident resolution.
✨Communication is Key
Since you'll be the primary point of contact for various stakeholders, practice articulating complex information clearly and concisely. Consider role-playing scenarios where you need to provide updates during high-pressure situations to show your communication prowess.
✨Demonstrate Team Leadership
Be ready to discuss your experience leading cross-functional teams during incidents. Share specific examples of how you coordinated efforts and maintained command and control, ensuring everyone was aligned and focused on resolution.
