VodafoneThree - Junior Implementation Specialist

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Location: London OR Newbury + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you'll do Deliver tagging, tracking and data capture implementation across your assigned journeys/platform areas, ensuring accuracy and adherence to measurement requirements. Execute QA and validation activity on new features, releases, propositions and journey updates, flagging and resolving any data defects. Maintain detailed documentation for your area including measurement requirements, tagging guidelines, schemas, event tracking documentation and data dictionaries. Work with product, UX, brand, engineering and CRO teams to ensure measurement needs are understood and integrated into delivery plans. Conduct root cause analysis for data issues, identifying tagging gaps, incorrect triggers, or schema inconsistencies. Contribute to the development and rollout of new data capabilities such as server side tagging, event based tracking or advanced measurement techniques. Support the wider digital insights and analytics community by ensuring consistent, reliable data is available for dashboards, analysis, CRO testing and reporting. Monitor tracking integrity across your scope, proactively identifying anomalies or degradation in data quality. Drive standardisation by applying reusable tagging patterns, measurement frameworks and shared documentation approaches. Support the Lead in governance forums and readiness checkpoints by providing updates on tracking status, data readiness, risks and dependencies. Who you are Own and lead priority initiatives to support planning, prioritisation and delivery of the Vodafone Mobile CX plan Define key CX drivers and underlying problems or opportunities to address (incl. deep dives/ root cause analysis) Develop insights to shape the programme, considering customer, regs, ops and commercial impacts Present insight