VodafoneThree - IPA Officer

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Security Clearance: This position requires the ability to obtain a UK SC clearance.

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you'll do

• Support national security and public safety while helping deliver the UK's most advanced network.
• Process and manage lawful requests under the Investigatory Powers Act (IPA), ensuring full compliance with legal and internal requirements.
• Deliver accurate and timely responses within strict statutory SLAs, supporting critical investigations.
• Validate requests to ensure they meet legal standards before processing, safeguarding responsible data access.
• Retrieve, interpret, and securely disclose communications data using approved systems with a "right first time" approach.
• Handle sensitive information with the highest levels of confidentiality, adhering to security policies and the Official Secrets Act.
• Maintain detailed and accurate records to support audit, regulatory, and operational requirements.
• Act as a key point of contact for law enforcement and internal stakeholders, responding professionally and escalating complex cases where needed.
• Work within a 24/7 shift-based environment, including nights, weekends, and bank holidays.
• Build your expertise through structured training, becoming confident in applying legislation and handling disclosures at pace.
• Contribute to continuous improvement by identifying ways to enhance processes, controls, and operational efficiency.
• Support collaboration and engagement across teams, including opportunities to work closely with law enforcement partners.

Who you are

• Experience handling lawful requests or working in a regulated, compliance-driven environment.
• Understanding (or willingness to develop knowledge) of the Investigatory Powers Act and related legal frameworks.
• Strong attention to detail, with a track record of delivering accurate, high-quality outputs.
• A high level of integrity and discretion when handling sensitive and confidential information.
• Ability to work effectively under pressure in a fast-paced, time-critical environment.
• Clear and confident communication skills, able to convey technical or legal information accurately.
• Experience in maintaining accurate records and supporting audit or compliance requirements.
• A proactive, self-driven approach, with the ability to work independently when needed.
• Willingness to work flexible shift patterns, including nights, weekends, and on-call arrangements.
• A collaborative mindset with a willingness to learn, grow, and contribute to a supportive team environment.
• Eligibility and willingness to obtain and maintain Security Check (SC) clearance.

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team.

What we offer

• Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
• Personalised benefits for you and your family, like discounts, vouchers, a pension plan and more.
• Career development through amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.