VodafoneThree - Insight Development & Delivery Specialist

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Homebased

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

As an Insight Development and Delivery Specialist, you will support the creation and delivery of strategic insights across Customer Fulfilment, enabling data-driven decision-making and performance improvement, while providing high-impact reporting, governance, and planning support to senior leadership, and translating complex insights into clear, actionable recommendations that drive operational change and enhance customer experience.

You will support and prioritise backlog tasks using a structured approach, while working at pace in agile, fast-moving technical environments. You will maintain awareness of changes across Customer Operations, Customer Fulfilment and Product which may impact performance and highlighting these where necessary. You will support with project impact and benefit assessment from an HBB test perspective to feed into project teams. You will highlight where new data source feeds might be required from project deliveries and support the Data Specialists with bringing new data sources in place to support Customer Fulfilment. You will be the point of contact and support the Big Data team utilising our HBB tech knowledge. You will support creating clear data visuals and reports, combining insights into simple, meaningful stories to share with teams and senior leaders.

You will have knowledge of data query/programming languages such as SQL or Python (or similar, transferrable skills). You will have in-depth understanding of the consumer home broadband service & related products, gained through experience within customer care and/or customer technical operation within a major IT, Telecoms or Fixed Line Organisation. You will have an eye for detailed data reporting and the ability to make data-led decisions. You will have the ability to produce accurate & incisive analysis to illustrate successes & opportunities, adding valuable insights to provoke/enable change. You will have awareness of data sources, security policies and visualisation tools in the VF landscape.

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.