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- Tasks: Guide Franchise operations, ensuring compliance and supporting partner growth.
- Company: VodafoneThree connects communities and drives progress across the UK.
- Benefits: Excellent salary, bonuses, up to 28 days off, and great perks.
- Other info: Hybrid working model with flexibility and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of franchises.
- Qualifications: Experience in operations or compliance, with strong communication and problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: London or Stoke-on-Trent (Hybrid)
Salary & Benefits: Excellent basic salary plus bonus and Vodafone benefits.
Working Hours: Full time 37.5 hours per week – Monday to Friday.
Hybrid Working: Employees are expected to work 2–3 days in the office each week, for at least 8 days per month. Flexibility is offered to meet team and line‑manager expectations.
About VodafoneThree: VodafoneThree builds a network that connects people, places and potential, aiming to close the digital divide, empower communities and drive progress across the UK.
What You’ll Do:
- Guide the delivery of all Franchise operational processes, ensuring the programme remains compliant, well‑governed and resilient.
- Partner with Retail and Risk colleagues to uphold regulatory standards and create thoughtful, proportionate controls.
- Care for the full lifecycle of Franchise Partners, from onboarding and growth through to renewals and exits.
- Oversee Franchise Partner vetting, contracts, OC management and legal documentation with accuracy and integrity.
- Handle investigations, complaints, clawbacks, penalties, fines, refunds, and disputes with fairness, empathy and consistency.
- Maintain oversight of legal and contractual obligations, ensuring due diligence is upheld.
- Develop and maintain operational tools such as process maps, playbooks and an Operations Manual to bring clarity and confidence to partners.
- Lead clear, inclusive central communications for the Franchise community, sharing governance outcomes and policy changes.
- Support new initiatives that strengthen efficiency, reduce complexity, and create a more sustainable Franchise model.
- Proactively identify risks and opportunities, helping shape long‑term vision and commercial success of the Franchise Estate.
Who You Are:
- Highly organised, able to bring structure, clarity and reassurance to complex environments.
- Experience in operations, compliance or risk, ideally within a retail or regulated setting.
- Good understanding of retail operations and/or franchise models, or a genuine curiosity to learn.
- Calm and adaptable, responding thoughtfully to change and balancing multiple priorities.
- Confident, engaging communicator who builds trust and can influence with warmth and credibility.
- Collaborative problem‑solver who looks for considerate, practical ways to improve processes.
- Methodical and analytical thinker who enjoys understanding data, spotting patterns and gently challenging risk.
- Comfortable working with stakeholders at all levels.
- Leads with integrity, takes ownership and cares deeply about doing the right thing for customers and partners.
What We Offer: Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, a pension plan, discounts, vouchers, learning tools and top‑notch parental leave policies.
Need to Know: This role is regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks. Reasonable adjustments and accessibility support are available upon request.
VodafoneThree - Franchise Commercial Operations Manager employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Franchise Commercial Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VodafoneThree on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values and mission. VodafoneThree is all about connecting people and driving progress, so think of examples from your past that show how you align with that vision.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experience relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and shows your enthusiasm for joining the VodafoneThree team.
We think you need these skills to ace VodafoneThree - Franchise Commercial Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Franchise Commercial Operations Manager role. Highlight your experience in operations, compliance, or risk, and show how it aligns with what VodafoneThree is looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your organisational abilities, problem-solving skills, and your knack for clear communication.
Be Authentic: Let your personality shine through in your application. VodafoneThree values integrity and warmth, so don’t be afraid to show who you are and why you’re passionate about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Make sure you understand VodafoneThree's mission and values. Familiarise yourself with their franchise operations and compliance standards. This will show that you're genuinely interested in the role and can align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in operations, compliance, or risk management. Highlight situations where you've successfully navigated complex environments or improved processes, as this is key for the Franchise Commercial Operations Manager role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role requires engaging communication, think about how you can convey your ideas in a way that builds trust and credibility. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
Prepare insightful questions that reflect your understanding of the role and the company. Inquire about their current challenges in franchise operations or how they envision the future of their franchise model. This shows your proactive mindset and genuine interest in contributing to their success.