VodafoneThree - Customer Success Advisor

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Stoke-on-Trent Contact Centre

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, cafe area and so much more.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

• You'll play a key role in helping Vodafone Business customers get the most out of their technology and connectivity, while also shaping the future of how businesses grow digitally.
• As part of our Inside Sales team, you'll build meaningful relationships, unlock new opportunities, and deliver solutions that make a real impact - all while being part of a collaborative and high-performing environment.
• You'll build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported.
• You'll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience.
• You'll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio.
• You'll use solution selling to clearly differentiate Vodafone from competitors and align solutions to customer goals.
• You'll generate strong pipeline activity and consistently work towards achieving key sales and performance targets.
• You'll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations.
• You'll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience.
• You'll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work.
• You'll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture.

Who you are

• You're excited to take the first step (or next step) in building a successful career in sales.
• You're a confident and empathetic communicator who enjoys connecting with people.
• You have a genuine interest in technology, connectivity, and digital transformation.
• You're curious, open to learning, and motivated to continuously develop your skills.
• You bring a positive mindset and are comfortable adapting to change in a fast-paced environment.
• You work well with others, valuing collaboration and shared success.
• You're driven to achieve targets and take pride in delivering strong results.
• You're organised, able to prioritise your workload, and stay on top of multiple tasks.
• You understand the importance of quality, timeliness, and accountability in your work.
• You have strong written and verbal communication skills that help you build trust and credibility.

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.