At a Glance
- Tasks: Lead a team to optimise processes and drive continuous improvement in a dynamic environment.
- Company: Join VodafoneThree, a leader in technology and communications with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture of inclusivity and support throughout the recruitment process.
- Why this job: Make a real impact by enhancing processes and driving change in a fast-paced industry.
- Qualifications: Experience in process improvement and strong leadership skills are essential.
The predicted salary is between 60000 - 70000 £ per year.
Type: Full-time
Requisition Grade: 12
Location: Newbury + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
What you’ll do
- Resourcing & Capacity Management
- Lead, plan, and prioritise work across a team of process designers, matching people to transformation programmes by skill set and development need.
- Manage the team's capacity against a high‑volume delivery backlog, making clear calls on sequencing and trade‑offs.
- Provide direct line management, including hands‑on support and structured work assignment for team members at different levels.
- Process Governance & Standards
- Own and evolve the process governance framework – ensuring processes are documented, controlled, and compliant with enterprise standards and regulatory obligations.
- Set the standards and lead process modelling and design using BPMN 2.0, SIPOC and value stream mapping to define and optimise end‑to‑end workflows.
- Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations.
- Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement team's own ways of working.
- Monitor adherence through assessments and audits; track non‑compliance and drive corrective actions through to closure with process owners.
- Change Adoption Monitoring
- Track adoption rates of implemented process changes across delivery teams and workstreams.
- Analyse deficiencies, emerging requirements and behavioural patterns to identify where improvements aren't landing.
- Feed structured insight back into the improvement cycle – closing the loop between design and real‑world performance.
Who you’re looking for
- Proven experience leading process improvement and service optimisation in complex, high‑throughput operational environments, ideally in technology, infrastructure or communications.
- Strong command of process governance and controlled change; able to build scalable frameworks.
- Hands‑on process modelling skills (BPMN 2.0, SIPOC, value stream mapping) – this is a practical role.
- Line‑management experience, with ability to develop and support team members at all levels.
- Change‑management capability to drive adoption and navigate resistance.
- Strong stakeholder engagement and facilitation skills; able to influence across functions without authority.
- Comfortable with ambiguity, translating complex, shifting operational challenges into structured, actionable solutions.
Worried that you don’t meet all the desired criteria exactly? We know everyone is unique; we encourage applicants whose experience aligns closely, even if not precisely all aspects. If you’re excited about this role but your experience doesn’t align exactly, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Need to know
- We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
- We provide reasonable adjustments during the recruitment process to support accessibility needs. Contact your recruiter or email jobs@three.co.uk for guidance.
Closing Date: 19/06/2026
VodafoneThree - Continuous Improvement Manager employer: VodafoneThree
At VodafoneThree, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Newbury. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where every team member can thrive. With hybrid working options and a focus on continuous improvement, we empower our employees to make meaningful contributions while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Continuous Improvement Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like VodafoneThree - Continuous Improvement Manager at VodafoneThree!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like VodafoneThree or be willing to refer you for that VodafoneThree - Continuous Improvement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from VodafoneThree who’s on the lookout for their next VodafoneThree - Continuous Improvement Manager star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time VodafoneThree - Continuous Improvement Manager role at VodafoneThree!
We think you need these skills to ace VodafoneThree - Continuous Improvement Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at VodafoneThree. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at VodafoneThree
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at VodafoneThree. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
