VodafoneThree - Compliance Operations Specialist

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Security Clearance: This position requires the ability to obtain and hold clearance to SC level.

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

What you'll do

• You'll play a key role in keeping critical compliance platforms running smoothly-supporting systems that sit at the heart of Vodafone's responsibility to public safety and national security.
• You'll provide day-to-day operational support for live compliance and data platforms, helping keep vital systems running reliably.
• You'll act as the first point of contact for users-logging, triaging, and managing incidents, issues, and service requests.
• You'll carry out initial fault diagnosis, resolving straightforward issues and escalating more complex problems with clear insights.
• You'll monitor system health, alerts, and dashboards, spotting risks early and supporting proactive solutions.
• You'll support incident and problem management, helping restore services quickly and contributing to root cause analysis.
• You'll assist with system changes, maintenance, and failover activities, ensuring platforms remain resilient and operational.
• You'll collaborate closely with engineers, stakeholders, and suppliers to co-ordinate support and maintain service quality.
• You'll contribute to improving operational processes, documentation, and runbooks to enhance efficiency and consistency.
• You'll build your technical knowledge through hands-on experience, mentoring, and continuous learning.
• You'll operate with a strong focus on security, compliance, and professionalism when handling sensitive systems and information.

Who you are

• You have a foundational understanding-or strong interest-in areas such as cloud platforms, networks, data systems, or Linux/UNIX environments.
• You bring experience (or transferable skills) in supporting live systems, including incident handling, troubleshooting, and escalation.
• You're comfortable working with complex systems and enjoy understanding how different technologies connect end-to-end.
• You're a clear and confident communicator who can collaborate effectively across technical teams and stakeholders.
• You're curious and proactive, with a willingness to learn and grow your technical expertise over time.
• You're calm under pressure, able to think logically and act methodically during incidents or service interruptions.
• You have an interest in telecommunications, large-scale IT, or regulated environments.
• You understand the importance of security, compliance, and handling sensitive information with integrity.
• You're a team player who values collaboration and contributes positively to a supportive, inclusive environment.
• You're eligible for UK Security Clearance (SC) and ready to work in a role that requires high levels of trust and accountability.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.