VodafoneThree - Channel Readiness Specialist

This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Stoke on Trent + Hybrid Working

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: 37.5 hours per week - Mon to Friday Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

The Channel Readiness Specialist plays a key role in helping new products, services, processes and regulatory changes land successfully across Retail, Call Centre and Indirect channels. You'll take complex change and turn it into clear, practical operational outputs, making sure colleagues understand what's changing, why it matters, and how to deliver it. You'll also work closely with teams across the business to support smooth, high quality launches.

• Coordinate readiness activity for assigned change within a defined product or operational area, ensuring Assisted and Indirect channels are ready for launch.
• Translate business, technical and regulatory changes into clear, easy to follow operational instructions, briefings and actionable content for channel colleagues.
• Support the creation of readiness materials such as guides, knowledge articles, process flows and channel specific briefing content.
• Identify potential risks, channel impacts or operational blockers early, escalating them with clear mitigation options.
• Work closely with cross functional teams including GTM, Product, CVM, Ops and Tech to ensure channel needs are understood and built into design and delivery.
• Collaborate with Channel Comms and Enablement teams to ensure communications and learning content are timely, accurate and aligned to readiness requirements.
• Engage with Retail field teams, Indirect partners and Call Centre groups to validate real world impact and gather insight to improve launch quality.
• Support launch governance through clear documentation, version control and tracking of readiness milestones.
• Monitor how change lands post launch, flagging issues, pulling together feedback and supporting continuous improvement.
• Contribute to a culture of collaboration, clarity and operational excellence within the readiness team.

Who you are:

• You have experience in a customer facing, operational or channel support role within telecoms or a similar fast moving environment.
• You bring a good understanding of Assisted and/or Indirect channel operations, including sales, service or retail processes.
• You're comfortable simplifying complex technical, commercial or regulatory information into clear, channel friendly outputs.
• You have strong organisational skills and experience coordinating multiple changes at the same time.
• You communicate clearly and confidently, both written and verbally, with strong attention to detail.
• You've worked collaboratively across teams such as GTM, Product, Ops or Tech.
• You're able to work under pressure, prioritise effectively and adapt quickly as plans evolve.
• You're comfortable using data, feedback and insight to continuously improve readiness quality and operational design.

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer:

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know:

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.