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- Tasks: Help businesses transition to Vodafone, upselling products and delivering top-notch customer service.
- Company: Join VodafoneThree, a leader in tech innovation and connectivity.
- Benefits: Great pay, bonuses, up to 28 days off, and personalised benefits.
- Other info: Hybrid working model with a focus on inclusion and personal growth.
- Why this job: Be part of a team revolutionising technology for businesses while growing your career.
- Qualifications: Sales experience and a passion for customer service are key.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow + Hybrid
Working hours: Full time 37.5 hours per week – Mon to Fri
Grade: 6
Hiring Manager: Nicola Marks
Hybrid working: Our people can work both in the office and at home. We don’t require you to be in on specific days; you should come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand expectations for your role and team.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). This role exists to migrate existing Three customers to Vodafone, ensuring seamless transitions and delivering exceptional customer experiences. It focuses on upselling and cross-selling to SOHO customers (up to 9 employees), driving revenue growth and margin improvement while supporting VodafoneThree’s commitment to innovation and customer-first values.
What You’ll Do
- Retain end-of-contract customers by recommending appropriate products and services across our brands and ensuring a smooth and positive experience.
- Deliver outstanding customer service across voice, chat, and WhatsApp channels.
- Maintain expert knowledge of VodafoneThree products and services.
- Use CRM tools (Amdocs, Salesforce, HALO) to manage interactions and track performance.
- Consistently meet and exceed sales targets and KPIs.
Qualifications – Who you are
- Proven sales experience in a customer-facing role.
- Knowledge of telecommunications products and services (SIMO, Handsets, Business Broadband).
- Customer service experience with problem-solving focus.
- Experience working towards KPI's.
- Familiarity with CRM systems.
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning.
VodafoneThree - Business Sales Executive SOHO employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Business Sales Executive SOHO
✨Tip Number 1
Get to know the company inside out! Research VodafoneThree's products and services, especially those related to SOHO customers. This will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and how it aligns with the role. This will come in handy when you're asked to introduce yourself or during casual conversations at networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the VodafoneThree team.
We think you need these skills to ace VodafoneThree - Business Sales Executive SOHO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your sales experience and customer service skills, as these are key for the Business Sales Executive role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at VodafoneThree. Share specific examples of how you've successfully upsold or cross-sold in previous positions to show us what you can bring to the team.
Showcase Your Knowledge: Demonstrate your understanding of telecommunications products and services in your application. Mention any relevant experience with CRM tools like Salesforce, as this will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Make sure you brush up on VodafoneThree's products and services, especially those related to SOHO customers. Understanding the ins and outs of SIMO, handsets, and business broadband will show that you're serious about the role and can hit the ground running.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you've met or exceeded KPIs, and be ready to explain how you achieved those results. This will help demonstrate your ability to drive revenue growth for VodafoneThree.
✨Customer Service is Key
Since this role focuses on delivering exceptional customer experiences, be prepared to share stories that highlight your problem-solving skills and customer service excellence. Show them how you can turn a challenging situation into a positive outcome for the customer.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM systems like Amdocs, Salesforce, and HALO. If you have experience using these tools, mention it during the interview. If not, do a bit of research to understand how they work and how they can help manage customer interactions effectively.