At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company with an inclusive culture.
- Benefits: Earn £13.72 per hour, plus bonuses and up to 31 days off.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Make a real impact by transforming customer experiences with innovative tech.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 27000 - 30000 € per year.
Location: 7 (unit 11) Ankerside Shopping Centre, George Street, Tamworth, United Kingdom, B79 7LQ
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Additional Information
We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Tamworth) - 16 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer that values our people and their contributions. Located in the vibrant Ankerside Shopping Centre in Tamworth, we offer a supportive work culture that prioritises employee well-being and development, with competitive pay, bonuses, and up to 31 days off. Our commitment to inclusivity and personal growth ensures that every Retail Customer Advisor has the opportunity to thrive while delivering outstanding customer service in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Tamworth) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your responses. Focus on how your experiences align with the role of a Retail Customer Advisor. We want to hear about your customer service skills and how you can wow customers!
✨Tip Number 3
Show your personality! During the interview, let your authentic self shine through. Share stories that highlight your problem-solving skills and teamwork. Remember, we’re looking for someone who can connect with customers and create exceptional experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us at Three. Don’t forget to follow up after your interview to express your enthusiasm!
We think you need these skills to ace Retail Customer Advisor (Tamworth) - 16 hours
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to help someone out, as this is what we value at Three.
Tailor Your CV:Make sure your CV speaks directly to the Retail Customer Advisor role. Highlight relevant skills and experiences that align with our key responsibilities, like customer engagement and problem-solving. We want to see how you can contribute to our team!
Be Authentic:We’re all about getting to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you excited about working with us at Three.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team in Tamworth!
How to prepare for a job interview at VodafoneThree
✨Know the Products
Before your interview, take some time to familiarise yourself with Three UK's products and services. Understanding what you’ll be selling will not only boost your confidence but also show the interviewer that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your ability to create exceptional experiences will resonate well with the interviewers, as they’re looking for someone who can enhance the customer journey.
✨Team Player Attitude
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you can help achieve store KPIs together.
✨Be Authentic
During the interview, let your personality shine through. The team at Three UK values authenticity, so don’t hesitate to share your unique experiences and how they’ve shaped your approach to customer service. Remember, they want to get to know the real you!
