At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access personal benefits.
- Other info: Inclusive culture with training provided and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Passion for customer service and teamwork; no prior experience needed, just a drive to learn.
The predicted salary is between 13.72 - 13.72 £ per hour.
Location: Unit 9, Canal Walk, Swindon, United Kingdom, SN1 1LD
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 12 hours across 2 to 3 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We OfferWe care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning & development tools.
Additional InformationWe believe everyone should have the opportunity to interview for a role that matches their skills. We provide reasonable adjustments to accommodate diverse needs during the interview process, and we are committed to an inclusive culture that supports and inspires all employees. We provide a competitive package of pay and benefits that reward hard work while supporting health and well-being.
Retail Customer Advisor (Swindon) - 12 Hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer engagement and teamwork. Our Retail Customer Advisors enjoy competitive pay, performance bonuses, and extensive benefits, including up to 31 days off, tailored discounts, and robust career development opportunities. Located in the vibrant town of Swindon, we foster an inclusive environment where every employee can thrive and contribute to our mission of delivering outstanding customer service.
