VodafoneThree - VIP Executive in Stoke-on-Trent

Location: Stoke-on-Trent Contact Centre + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full Time- 37.5 hours per week- Monday to Sunday- Shifts between 8am and 8pm

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. This is where innovation meets service, and where your impact can make a real difference.

What You’ll Do

• You’ll manage a portfolio of high-profile VIP customers across the Vodafone and Three brands, delivering a premium, end-to-end customer experience across multiple channels.
• The role involves working closely with senior stakeholders to quickly resolve issues and minimise risk, always ensuring a seamless and discreet service.
• You’ll play a key role in protecting the brand by managing critical social media activity during high-impact situations.
• Maintaining strict compliance with FCA regulations, GDPR and data protection standards will be essential.
• Working as part of a dedicated team, you’ll balance exceptional service delivery with achieving sales and performance targets.

Who You Are

• You’ll have a strong understanding of the telecommunications industry and the wider external landscape.
• You will be confident managing complex and high-pressure customer scenarios, using resilience and a solution-focused approach.
• You’ll demonstrate excellent attention to detail, with the ability to adapt quickly and learn in a fast-paced environment.
• Strong communication skills are key, with the ability to influence using insight, data and clear messaging.
• You’ll be passionate about delivering a premium level of service, particularly to high-profile and high-risk clients.
• Building trust comes naturally to you, with the ability to engage and support senior stakeholders, including C-suite and high-profile individuals.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.