At a Glance
- Tasks: Engage with customers via live chat, providing tailored advice and support.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Enjoy a competitive salary, uncapped commission, and great perks.
- Other info: Dynamic training environment with opportunities for personal growth.
- Why this job: Be part of a team that connects people and drives meaningful change.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26907 - 26907 £ per year.
Location: Stoke-on-Trent Contact Centre
Salary: £26,907 per annum basic salary plus bonus and VodafoneThree benefits
Working hours: Full time 37.5 hours per week - Monday to Sunday - between the hours of 8:00am and 10:15pm
Start Date - 2nd November
On completion of training 50% of shifts are in the Stoke Contact Centre 50% of shifts are worked from home. Late shifts are working from home.
You need to be over 18 to work for us.
Where
You will be based in our modern, award-winning Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over twelve years, and is equipped with spacious lounge areas, product and demo hubs, cafe area and so much more.
What You’ll Do
- You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms.
- An important element of this training is our TRUST framework - VodafoneThree’s mission to remain number 1 for Customer Experience.
- Once in the role, you will take live online chats from both new and existing customers.
- You will have the opportunity to earn uncapped commission, by offering customers the right VodafoneThree products and services for them, to achieve your sales targets.
- You will always act ethically, ensuring our customers are given the correct information to make an informed decision.
Who You Are
- You will enjoy using your advanced communication skills and providing an excellent customer experience, in line with our TRUST framework.
- You are motivated by being set and achieving clear targets.
- You will be resilient, able to deal with minor setbacks and stay motivated for your next customer.
- Live Chat & Sales experience are preferred.
What We Offer
- Basic salary £26,907 per annum
- Uncapped commission (On Target Earnings is £340 a month)
- 28 Days annual leave + bank holidays in lieu.
- Paid charity days
- 'Spirit' days when we encourage you to focus on your self-development.
- Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme.
Interview Process
- Stage 1: Your application will be reviewed and if you are progressed, the first stage is an approximately 30-minute call with one of our Recruiters.
- Stage 2: If you pass the screening call, you will attend a 1 hour in-person interview with one of our Team Managers, this will include a typing test.
- Stage 3: If you are successful at the interview stage, then your recruiter will call you the next working day to offer you a role!
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
VodafoneThree - Live Chat Sales Adviser in Stoke-on-Trent employer: VodafoneThree
VodafoneThree is an exceptional employer that champions inclusivity and diversity, making it a welcoming space for all employees. With a hybrid working model that promotes flexibility, alongside competitive salaries and comprehensive benefits, employees are empowered to thrive both personally and professionally. The company prioritises employee growth through innovative learning tools and a supportive culture, ensuring that every team member can contribute to meaningful change while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Live Chat Sales Adviser in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VodafoneThree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VodafoneThree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace VodafoneThree - Live Chat Sales Adviser in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VodafoneThree:Your cover letter is your chance to shine! Tell us why you want to work at VodafoneThree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VodafoneThree!
How to prepare for a job interview at VodafoneThree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
