At a Glance
- Tasks: Build and manage relationships with Vodafone Business customers while ensuring a seamless experience.
- Company: Join Vodafone, a leader in technology and connectivity with a supportive culture.
- Benefits: Excellent salary, bonuses, up to 28 days off, and personalised benefits.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Kickstart your sales career and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and a genuine interest in technology and customer success.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stoke-on-Trent Contact Centre
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
What You’ll Do
- You’ll build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported.
- You’ll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience.
- You’ll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio.
- You’ll use solution selling to clearly differentiate Vodafone from competitors and align solutions to customer goals.
- You’ll generate strong pipeline activity and consistently work towards achieving key sales and performance targets.
- You’ll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations.
- You’ll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience.
- You’ll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work.
- You’ll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture.
Who You Are
- You’re excited to take the first step (or next step) in building a successful career in sales.
- You’re a confident and empathetic communicator who enjoys connecting with people.
- You have a genuine interest in technology, connectivity, and digital transformation.
- You’re curious, open to learning, and motivated to continuously develop your skills.
- You bring a positive mindset and are comfortable adapting to change in a fast-paced environment.
- You work well with others, valuing collaboration and shared success.
- You’re driven to achieve targets and take pride in delivering strong results.
- You’re organised, able to prioritise your workload, and stay on top of multiple tasks.
- You understand the importance of quality, timeliness, and accountability in your work.
- You have strong written and verbal communication skills that help you build trust and credibility.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
VodafoneThree - Customer Success Advisor in Stoke-on-Trent employer: VodafoneThree
At Vodafone, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Stoke-on-Trent Contact Centre where collaboration and personal growth are at the forefront. With competitive salaries, generous bonuses, and a comprehensive benefits package including up to 28 days off, we empower our employees to thrive both professionally and personally while making a meaningful impact in the world of technology and connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Customer Success Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VodafoneThree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VodafoneThree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace VodafoneThree - Customer Success Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VodafoneThree:Your cover letter is your chance to shine! Tell us why you want to work at VodafoneThree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VodafoneThree!
How to prepare for a job interview at VodafoneThree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
