At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and flexible benefits.
- Other info: Full training provided, with excellent opportunities for personal growth.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
Location: 13 Coney Street, York, United Kingdom, YO1 9QL
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
- Competitive pay and bonuses
- Up to 31 days off plus 2 bank holidays
- Benefits flexible for you and your family, including discounts, vouchers, and a pension plan
- Learning & development tools and ongoing development opportunities
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. Our Talent, Diversity & Inclusion teams and employee-led DEI Networks provide reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We want your unique experiences and achievements; above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (York) - 30 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer engagement and teamwork. Located in the heart of York, our Retail Customer Advisors enjoy competitive pay, generous leave entitlements, and a commitment to personal growth through ongoing training and development opportunities. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (York) - 30 hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like VodafoneThree and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at VodafoneThree and let us see your personality shine through!
We think you need these skills to ace Retail Customer Advisor (York) - 30 hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and VodafoneThree.
Get Familiar with Our Brand:Before applying, take some time to learn about VodafoneThree and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at VodafoneThree
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress VodafoneThree.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which VodafoneThree will surely appreciate.
