At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off.
- Other info: Full training provided, with ongoing development opportunities.
- Why this job: Be part of a team that values diversity and empowers you to grow.
- Qualifications: No prior experience needed; just bring your passion for customer service.
The predicted salary is between 27400 - 27400 € per year.
Location: Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, Lancaster, United Kingdom, LA1 1NB
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. You’ll work on real challenges, with real impact, across every corner of the country.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Qualities
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow.
Additional Information
We are a business built on people. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Retail Customer Advisor (Lancaster) - 24 hours employer: VodafoneThree
At VodafoneThree, we pride ourselves on fostering an inclusive and dynamic work environment where every employee is valued and encouraged to thrive. As a Retail Customer Advisor in Lancaster, you'll not only receive competitive pay and bonuses but also benefit from extensive training and development opportunities that empower you to grow your career. Join us in making a meaningful impact as we connect communities and drive progress across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Lancaster) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. Remember, they want to see how you can wow their customers!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Lancaster) - 24 hours
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this is key for us at VodafoneThree.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how you can contribute to our team and enhance the customer journey.
Be Authentic:We value authenticity, so let your personality shine through in your application. Share your unique experiences and what makes you excited about the role. Remember, we’re looking for the real you!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Before the interview, make sure you’re familiar with VodafoneThree’s products and services. This will help you answer questions confidently and show your genuine interest in the role. Brush up on their latest offerings and think about how they can benefit customers.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your passion for service excellence and your problem-solving skills.
✨Team Spirit Matters
Highlight your teamwork abilities during the interview. Think of instances where you collaborated with others to achieve a goal. VodafoneThree values a positive team environment, so showing that you can contribute to this will set you apart.
✨Be Yourself
VodafoneThree is looking for authenticity, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped you. Remember, they want to get to know the real you, so relax and be genuine!
