At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company with an inclusive culture.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off and personalised benefits.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Make a real impact by transforming customer experiences with innovative tech.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 13 - 13 € per hour.
Location: 41 Church Street, Coleraine, United Kingdom, BT52 1AW
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 12 hours across 2-3 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‐being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning.
Retail Customer Advisor (Coleraine) - 12 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. As a Retail Customer Advisor in Coleraine, you'll enjoy competitive pay, generous bonuses, and up to 31 days off, all while being part of a team that values your contributions and fosters personal development through comprehensive training and career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Coleraine) - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer-focused culture. This will show you're genuinely interested and ready to 'wow' customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer's issue or enhance their experience. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your collaborative skills will resonate with the hiring managers, as they value a positive and high-performing environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Three family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Customer Advisor (Coleraine) - 12 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can 'wow' our customers and make their experience memorable!
Tailor Your Application:Make sure to customise your application to highlight your skills that match the job description. Mention any relevant experience or qualities that align with our values at Three UK.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Customer Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Three UK.
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Three UK's products and services. This will not only show your enthusiasm but also help you answer questions about how you can enhance the customer journey.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for delivering exceptional service will resonate well with the interviewers.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and help achieve collective goals.
✨Problem-Solving Mindset
Be prepared to tackle hypothetical scenarios during the interview. Show how you approach challenges and provide personalised solutions, demonstrating your resourcefulness and proactive attitude.
