At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connecting communities and empowering individuals.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access personal benefits.
- Other info: Ongoing training and development opportunities to help you grow your career.
- Why this job: Be part of a team that values diversity and makes a real impact on people's lives.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 27000 - 30000 £ per year.
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Location: Unit 55a The Queensgate Centre, Peterborough, United Kingdom, PE1 1NH
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store’s performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Qualities Include:- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What We Offer:We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning.
Retail Customer Advisor (Peterborough) - 24 hours employer: VodafoneThree
At VodafoneThree, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Retail Customer Advisor in Peterborough, you'll enjoy competitive pay, performance bonuses, and extensive benefits, all while being part of a team dedicated to delivering exceptional customer service and driving meaningful change in the community. With ongoing development opportunities and a commitment to employee well-being, you'll find a rewarding career path that empowers you to grow and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Peterborough) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Peterborough) - 24 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about making a positive impact!
Tailor Your Application:Make sure to customise your application to reflect the key qualities we're looking for, like teamwork and problem-solving. Use the job description as a guide and highlight experiences that align with our values. This shows us you're serious about joining our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your story and what makes you unique. We’re building a workplace where everyone feels they belong, and we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our journey!
How to prepare for a job interview at VodafoneThree
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
VodafoneThree values collaboration, so be ready to discuss how you work within a team. Share stories that illustrate your ability to contribute positively to a group dynamic, whether it’s through supporting colleagues or achieving shared goals.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about opportunities for growth or how the team celebrates success together.
