At a Glance
- Tasks: Lead retention strategies and optimise customer experiences for Three Mobile.
- Company: Join Vodafone, a leader in the telecom industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and discounts.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact on customer retention and drive commercial success.
- Qualifications: Proven experience in retention management and strong analytical skills.
The predicted salary is between 60000 - 75000 € per year.
Location: Newbury or London + Hybrid* (*Hybrid working, arrive 2-3 days per week)
Working Hours: Full time, 37.5 hours per week – Mon to Fri
Salary and Benefits:
- Excellent basic salary plus bonus and benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Discounts, vouchers, pension plan
What You’ll Do:
- Own and deliver the PAYM retention and upgrade strategy, ensuring alignment with overall commercial objectives and P&L targets.
- Lead forecasting and performance management across retention, upgrade and churn KPIs for Pre‑MAF, Post‑MAF and P2P segments.
- Use market trends and customer data to design and deploy segmented proactive and reactive pricing strategies across assisted and digital channels.
- Shape competitive upgrade propositions and pricing approaches to maximise customer tenure and lifetime value.
- Work closely with BCRC, Acquisition and Commercial Operations teams to balance inflow and retention for the best overall P&L outcomes.
- Own and continuously optimise Three to Vodafone customer migrations, refining segmentation and pricing strategies over time.
- Partner with Analytics and Data teams to develop advanced forecasting models, predictive churn insights and personalised retention offers.
- Collaborate with Commercial and Product teams to ensure upgrade propositions remain relevant, competitive and compelling.
- Lead planning cycles across the trading function, aligning teams around shared objectives and priorities.
- Drive greater forecasting accuracy and predictability across key planning KPIs.
- Influence senior stakeholders and governance forums to secure investment and prioritise retention and cross‑brand migration initiatives.
- Ensure activity is delivered in line with agreed governance frameworks and strategic reporting requirements.
Qualifications:
- Strong experience in retention, upgrade and churn management with a track record of delivering large‑scale commercial outcomes.
- A deep understanding of the PAYM customer lifecycle, including pricing levers, tenure drivers and customer value management.
- Experience using churn analytics, designing retention toolkits and executing campaigns across multiple channels.
- Well‑developed commercial judgement, including P&L accountability and the ability to balance volume, value and margin.
- Leadership experience with the ability to influence senior stakeholders.
Additional Information: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards.
VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager in Newbury employer: VodafoneThree
At Vodafone, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With hybrid working options in vibrant locations like Newbury and London, employees enjoy a healthy work-life balance alongside competitive salaries, generous leave, and opportunities for personal and professional growth. Our commitment to employee well-being is reflected in our extensive benefits package, including paid charity work and discounts, making Vodafone a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Vodafone or Three Mobile on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the latest trends in retention and churn management. Show them you’re not just a candidate, but someone who’s genuinely interested in their business and ready to make an impact.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience in retention strategies and how you’ve driven commercial outcomes in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in retention, upgrade, and churn management, and don’t forget to showcase any relevant achievements that align with the role's requirements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the VodafoneThree role. Mention specific projects or experiences that demonstrate your understanding of the PAYM customer lifecycle and how you can contribute to the team.
Showcase Your Analytical Skills:Since this role involves forecasting and performance management, make sure to highlight your analytical skills. Share examples of how you've used data to drive decisions or improve outcomes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VodafoneThree
✨Know Your Numbers
Make sure you’re familiar with key metrics related to retention, upgrade, and churn management. Brush up on your understanding of P&L targets and how they relate to customer lifecycle management. Being able to discuss these figures confidently will show that you’re serious about the role.
✨Showcase Your Strategy Skills
Prepare to discuss specific strategies you've implemented in previous roles that align with the job description. Think about how you’ve used market trends and customer data to drive successful pricing strategies. Be ready to share examples that highlight your commercial judgement and leadership experience.
✨Engage with Stakeholders
Since influencing senior stakeholders is crucial for this role, think of ways you’ve successfully collaborated with different teams in the past. Prepare anecdotes that demonstrate your ability to align objectives and priorities across functions, especially in a hybrid working environment.
✨Stay Current with Industry Trends
Research the latest trends in mobile retention and forecasting. Being knowledgeable about current market dynamics will not only impress your interviewers but also help you articulate how you can contribute to their goals. Bring insights to the table that could benefit their strategies.
