VodafoneThree - Service Readiness Manager – Transport & Fixed Line Ops in Newbury

Location: Newbury + Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

VodafoneThree is transforming its Transport & Fixed Line Operations to drive delivery of new services at pace, maintain industry-leading stability for our customers and ensure all services, capabilities and partnerships have value and deliver to expectations.

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

Transport & Fixed Line Operations are accountable for delivery & operations of high-bandwidth low-latency services across RAN, Core, Metro, Data Centre, Enterprise Networks, WAN, Customer Contact Services and more, with a range of technologies including, but not limited to, Optical Transport Networks (OTN), IP/MPLS, DWDM, Ethernet, Microwave, DC Fabrics and WiFi. We need to own and drive Operational Excellence, evolve and embed the appropriate technologies, refine processes and ensure our partners and suppliers are delivering to SLAs.

What You’ll Do

• Act as the single operational readiness point of accountability for the domain, providing clear leadership across multiple programmes and suppliers by managing the delivery of Operational Service Readiness ensuring effective transition into Target Operational model and steady state functions utilising interim and strategic service model designs.
• Accountable for operational go/no-go recommendations at service acceptance and launch gates, including formal sign-off that services meet agreed Service Acceptance Criteria before transition to Operations.
• Define and oversee hypercare arrangements, including success criteria, hypercare duration, escalation routes, and formal exit into BAU operations.
• Ensure appropriate operational testing is completed prior to handover, including resilience testing, failover scenarios, performance, security validation, and support model walkthroughs and ensure Incident, Problem, and Change processes are explicitly defined, tested, and accepted as part of service readiness, including major incident scenarios (incl. war gaming) and escalation paths.
• Define and track service readiness metrics, including post-handover defects, incident rates, feeding any learnings back into delivery teams while challenging & preventing accumulation of operational / service readiness debt by ensuring deviations are risk managed rather than implicitly passed onto operations.
• Prioritise and Champion Data-Driven Operations and have the Customer front and centre of their decision-making process and dive partner and internal teams to deploy increased levels of automation and orchestration to improve joint performance along with continuous service improvements (CSI).

Qualifications

• Experience of managing Service Delivery in a multi partner/vendor Operations environment.
• Experience of driving operational excellence internally and across partner organisations. Running SRM/ORM meetings, tracking performance against agreed SLAs, working collaboratively on issues and risks, driving improvement roadmaps, assessing maturity of services and agreeing priorities for CSI.
• Experience in driving interoperability across services and domains without compromising Network Stability.
• Experience of driving security compliance to agreed regulatory/industry standards, or to align with any internal VodafoneThree security frameworks.
• Understanding of Operational Delivery process and utilisation of OSS to achieve effective end to end Service Management Design.

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.