At a Glance
- Tasks: Lead incident response during critical situations and ensure smooth communication across teams.
- Company: Join VodafoneThree, a leader in network operations with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with 24/7 shifts and excellent career advancement potential.
- Why this job: Make a real difference by managing high-priority incidents and improving service reliability.
- Qualifications: Experience in incident management and strong analytical skills are essential.
The predicted salary is between 55000 - 65000 € per year.
Full-time V3 Requisition Grade: 10
Location: Newbury + Hybrid
Working hours: Full time 37.5 hours per week - 24/7 Shift
What you’ll do:
- Providing leadership and direction during Disaster Recovery, Business Continuity, P0, P1, P2, P3, P4 and VIP incidents.
- Ensuring absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed by all involved.
- Leads the incident response team and coordinates technical teams during high-priority incidents.
- Accountable for the correct prioritisation of incident impact.
- Coordinating/facilitating the communication process as well as the escalation process during all incidents.
- Acts as the primary point of contact for stakeholders, senior management, and users, providing regular updates.
- Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to Service Assurance and Network Operations teams.
- Ensuring clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.
- Conducts meetings after service restoration to analyse the incident and prevent recurrence.
- Compiling and publishing daily operational incident reports and weekly ELT incident review detailing all P0, P1, P2 and P3 incidents.
- 24/7 SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events and for internal escalations from wider Network Operations community.
- Acting as the Out Of Hours Change Manager.
Who you are:
- Extensive experience in an incident management role working within an ITIL framework with a solid understanding of the Major Incident Management process.
- Strong analytical capabilities, highly organised and excellent team, and relationship management skills.
- Proven ability to engage and communicate with senior stakeholders and support teams across any number of business functions.
- Skilled in managing cross-functional teams and technical resources.
- While not always required to be deeply technical, a good understanding of Network infrastructure and business impact is essential.
Posting End Date: 5th June 2026
VodafoneThree - Major Incident Management Specialist, Network Operations in Newbury employer: VodafoneThree
At VodafoneThree, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Newbury with the flexibility of hybrid working. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development within the fast-paced telecommunications sector. Join us to be part of a team that values leadership, accountability, and continuous improvement, ensuring that you can make a meaningful impact while enjoying a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Major Incident Management Specialist, Network Operations in Newbury
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or at networking events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews like a pro! Research VodafoneThree’s values and recent projects. We want you to show them you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice your incident management scenarios! Think about how you’d handle various incidents and be ready to discuss your thought process. We believe showing your analytical skills can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips!
We think you need these skills to ace VodafoneThree - Major Incident Management Specialist, Network Operations in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Major Incident Management role. Highlight your experience with ITIL frameworks and any relevant incident management roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've led incident response teams or managed high-priority incidents in the past. We love a good story!
Showcase Your Analytical Skills:Since strong analytical capabilities are key for this role, make sure to mention any experiences where you've successfully analysed incidents or trends. We want to know how you approach problem-solving and decision-making!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at VodafoneThree
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of the Major Incident Management process, especially within an ITIL framework. Be ready to discuss specific incidents you've managed and how you prioritised impact. This will show that you understand the role and can handle high-pressure situations.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical capabilities. Think about times when you've identified trends or root causes in incidents. Being able to articulate these experiences will demonstrate your problem-solving skills and your ability to improve processes.
✨Communicate Like a Pro
Since you'll be the primary point of contact for stakeholders, practice your communication skills. Be clear and concise in your responses, and prepare to discuss how you've effectively communicated during past incidents. This will help convey your ability to manage relationships across various teams.
✨Understand the Bigger Picture
Familiarise yourself with VodafoneThree's network infrastructure and how incidents can impact business operations. Showing that you grasp the broader implications of incidents will set you apart as a candidate who can think strategically and lead effectively.
