VodafoneThree - Financial Services Compliance Advice Manager in Newbury

VodafoneThree - Financial Services Compliance Advice Manager

Location: Newbury + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
Grade: 12
Contract Length: 6 months

The Financial Services Compliance Advice function sits within the Risk & Compliance Team, operating within the second line of defence. It provides independent challenge, guidance and oversight to VodafoneThree’s first-line business functions in relation to its financial services activities. The function plays a critical role in supporting the organisation’s compliance with the FCA regulatory framework by translating regulatory expectations into practical, proportionate and commercially viable compliance requirements.

This role is accountable for delivering risk-based, pragmatic and commercially aware compliance advice that enables first line decision makers to take informed, risk-based decisions. Working closely with the Head of Financial Services Compliance, the role contributes to the identification and oversight of key compliance risks, supports the development and maintenance of financial services policy and control frameworks, and helps ensure that regulatory obligations are embedded effectively into business operations. The role also supports proactive and constructive engagement with regulatory bodies, plays a key part in embedding Consumer Duty principles across strategic initiatives, governance, product design and customer journeys, and contributes to compliance reporting (internal and external) that supports effective oversight, decision-making and risk management.

The ideal candidate will bring a deep understanding of the FCA regulatory environment, supported by proven experience in providing high-quality and impactful compliance advice within a regulated financial services context. They will demonstrate excellent stakeholder engagement skills, with the confidence to provide constructive challenge while maintaining trusted relationships across commercial, operational, legal and senior leadership teams. The ability to interpret complex regulatory requirements, and translate them into clear and actionable guidance, is essential.

Responsibilities

• Provide clear, high-quality, risk-based and commercially aware compliance advice to first-line business functions on financial services regulation and conduct risks, in support of the overall financial services compliance strategy.
• Interpret the FCA Handbook (CONC, ICOBS, PRIN and SYSC) and translate regulatory requirements into clear, pragmatic and actionable guidance that supports informed business decision-making and good customer outcomes.
• Act as a trusted second-line advisor, building strong relationships and providing constructive challenge, oversight and clear advice on business initiatives, product development and change activity.
• Ensure compliance advice is delivered from a VodafoneThree-wide perspective, considering differences and interdependencies between legacy Vodafone and Three businesses, and coordinating with compliance colleagues across the group where appropriate.
• Support first-line ownership of financial services compliance and conduct risks by assisting with risk identification and assessment, escalation of material or emerging risks, and the design of effective, proportionate controls aligned to regulatory expectations, risk appetite and VodafoneThree’s Risk Management Framework.
• Maintain awareness of regulatory permissions and scope of authorisation, and escalate potential permission or scope risks arising from new products or business changes.
• Provide second-line advice, challenge and oversight in relation to financial services incidents, breaches and issues, including supporting impact assessments, root cause analysis and remediation that delivers fair customer and regulatory outcomes.
• Contribute to the development, review and implementation of financial services compliance policies, standards and guidance, ensuring they are clear, practical, proportionate and aligned to regulatory obligations and business needs.
• Provide compliance input into new and materially changed financial services products, services and business activities, partnering with commercial and operational teams to embed regulatory considerations from design through to delivery, and championing compliance by design and good customer outcomes.
• Support the embedding of Consumer Duty principles across governance, product lifecycle activity, customer journeys and strategic initiatives, advising on fair value, customer understanding and customer support.
• Work closely with the Head of Financial Services Compliance to support regulatory engagement, including preparing technical content and responses to information requests as needed.
• Support horizon scanning and regulatory change activity, identifying emerging developments, assessing potential business impacts and communicating clear, actionable insights to stakeholders.
• Prepare and contribute to high-quality compliance reporting and management information to support governance forums, senior management oversight and regulatory engagement.
• Support the development and delivery of compliance training and awareness activities, including targeted training for business teams and executives.
• Collaborate with the wider Risk & Compliance Team to support delivery and ongoing maturity of the financial services compliance programme.

Qualifications

• Second-line advisory experience in a UK regulated firm (approximately 5+ years) with strong technical understanding of the FCA Handbook (CONC, ICOBS, PRIN including Consumer Duty, and SYSC) and the ability to apply these to consumer credit and general insurance distribution propositions.
• Proven ability to interpret complex rules and translate them into clear, actionable guidance for non-technical audiences, balancing regulatory expectations with risk appetite and commercial objectives.
• Track record of regulatory change delivery—from horizon scanning and impact assessment to embedding new/updated FCA requirements across processes, controls and MI.
• Experience embedding Consumer Duty across governance, product lifecycle and customer journeys, advising on fair value, customer understanding and customer support, and challenging MI where outcomes deviate from tolerance or indicate increasing risk exposures.

Equality, Diversity and Inclusion

We are committed to Inclusion for All and creating a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Regulatory and Recruitment Information

We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks. If you require any reasonable adjustments or accessibility support during the recruitment journey, please refer to the Accessibility section of our Careers website or contact your recruiter for guidance.