At a Glance
- Tasks: Support compliance and data platforms, ensuring systems run smoothly and efficiently.
- Company: Vodafone, a leading telecommunications company with a focus on innovation and inclusivity.
- Benefits: Excellent salary, bonuses, up to 28 days off, and personalised benefits package.
- Other info: Hybrid working model, strong focus on security, and opportunities for continuous learning.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in compliance operations.
- Qualifications: Interest in cloud platforms, networks, and experience in supporting live systems.
The predicted salary is between 30000 - 40000 £ per year.
- Location
- Newbury + Hybrid
- Salary
Excellent basic salary plus bonus and Vodafone benefits.
Working hours
Full time 37.5 hours per week – Monday to Friday.
Security Clearance
This position requires the ability to obtain and hold clearance to SC level.
Hybrid Working
We offer a hybrid working approach that requires working from the office 2‑3 days each week for at least 8 days per month.
Responsibilities
- Provide day‑to‑day operational support for live compliance and data platforms, keeping vital systems running reliably.
- Act as the first point of contact for users—logging, triaging, and managing incidents, issues, and service requests.
- Carry out initial fault diagnosis, resolve straightforward issues, and escalade more complex problems with clear insights.
- Monitor system health, alerts, and dashboards, spotting risks early and supporting proactive solutions.
- Support incident and problem management, helping restore services quickly and contributing to root‑cause analysis.
- Assist with system changes, maintenance, and fail‑over activities, ensuring platforms remain resilient and operational.
- Collaborate closely with engineers, stakeholders, and suppliers to co‑ordinate support and maintain service quality.
- Contribute to improving operational processes, documentation, and runbooks to enhance efficiency and consistency.
- Build technical knowledge through hands‑on experience, mentoring, and continuous learning.
- Operate with a strong focus on security, compliance, and professionalism when handling sensitive systems and information.
Qualifications
- Foundational understanding or strong interest in cloud platforms, networks, data systems, or Linux/UNIX environments.
- Experience (or transferable skills) in supporting live systems, including incident handling, troubleshooting, and escalation.
- Comfortable working with complex systems and interested in how different technologies connect end‑to‑end.
- Clear and confident communicator capable of collaborating effectively across technical teams and stakeholders.
- Curious and proactive, with a willingness to learn and grow technical expertise over time.
- Calm under pressure, able to think logically and act methodically during incidents or service interruptions.
- Interest in telecommunications, large‑scale IT, or regulated environments.
- Understanding of the importance of security, compliance, and handling sensitive information with integrity.
- Team player who values collaboration and contributes positively to a supportive, inclusive environment.
- Eligible for UK Security Clearance (SC) and ready to work in a role that requires high levels of trust and accountability.
Benefits
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, and a comprehensive benefits package that can be personalised for you and your family—including discounts, vouchers, a pension plan and more.
You also gain access to learning tools and generous parental leave policies.
Accessibility
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey—such as extended time for online assessments, a sign language interpreter, or assistive technology—please refer to our Accessibility page for guidance.
Regulatory and Background Checks
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
Disability Confidence
We are a Disability Confident Employer and actively encourage individuals with disabilities to apply.
Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria.
EEO Statement
We believe that everyone has valuable contributions to make.
We are committed to creating a workplace where different perspectives are welcomed and everyone feels safe to show up as themselves.
Applicants from all backgrounds are encouraged to apply.
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