VodafoneThree - Collections & Payments Strategy Manager in Newbury

Location: Newbury or London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

What You’ll Do

As Collections & Payments Strategy Manager, you’ll turn strategic intent into real world impact, leading initiatives that strengthen recovery performance, reduce cost to serve and elevate customer outcomes. You’ll work across functions to drive insight, governance and operational excellence, ensuring our collections and payments strategy lands effectively and delivers measurable value.

• Shape and deliver data driven collections and payments strategies, using predictive models and segmentation to optimise performance
• Create customer focused engagement approaches that support timely repayment while driving fair and positive outcomes
• Continuously assess and refine processes to boost efficiency, reduce delinquency, improve recovery rates and maintain regulatory confidence
• Lead innovation and transformation initiatives across collections and payments, working closely with strategic partners to bring new ideas to life
• Collaborate with IT, Data and Operations teams to enhance systems, automate journeys and strengthen our collections capability
• Own performance insight, analysing KPIs and translating data into clear, actionable recommendations
• Develop and evolve the collections toolkit, ensuring documentation, optimisation and best practice adoption
• Oversee PIR reviews and business case development, ensuring strong governance and alignment across Data, Product, Compliance, Commercial and Operations

Who You Are

• Strong experience in collections or payments environments, ideally within complex or regulated settings
• Confident analytical capability, with the ability to interpret data and work with tools such as SAS or SQL
• A disciplined approach to documentation, reporting and governance, with a focus on accuracy and clarity
• Solid understanding of regulatory expectations and fairness principles in customer treatment
• Excellent communication skills, able to influence stakeholders and translate insight into compelling narratives
• Familiarity with telecoms or other regulated industries and the challenges they present
• Proven ability to turn data led insight into practical, executable actions that drive measurable improvement

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.