At a Glance
- Tasks: Support mobile transformation by coordinating product changes and customer migrations.
- Company: Join Three Mobile, a leader in telecom innovation.
- Benefits: Great pay, bonuses, up to 28 days off, and personalised benefits.
- Other info: Dynamic team environment with opportunities for learning and development.
- Why this job: Make a real impact on customer experience and drive transformation initiatives.
- Qualifications: Previous telecoms experience and understanding of mobile tariffs required.
The predicted salary is between 60000 - 75000 £ per year.
Job Description
The Transformation Product Specialist supports the delivery of product, proposition and customer migration activities across Three Mobile transformation programmes.
Working within the Mobile Transformation team, you will help coordinate the implementation of mobile tariffs, propositions and portfolio changes, ensuring delivery activities are tracked, governed and executed effectively.
You will work closely with Commercial, Customer Experience, Product, Technology and Operational teams to support successful transformation outcomes for our customers and business.
- Product & Proposition Support
- Support the delivery of mobile tariffs, propositions and product changes as part of transformation initiatives.
- Assist with the migration of existing products and customer portfolios onto future platforms.
- Work with Product and Commercial teams to ensure proposition changes are accurately documented and delivered.
- Support the implementation of proposition enhancements, add‑ons and value‑added services.
- Help identify product, proposition or process impacts throughout delivery activities.
- Transformation & Migration Delivery
- Support customer and product migration activities across transformation programmes.
- Coordinate actions, dependencies and deliverables across multiple workstreams.
- Monitor progress against agreed plans and milestones.
- Identify and track risks, issues and delivery dependencies, escalating where appropriate.
- Support business readiness and implementation activities.
- Governance & Delivery Tracking
- Maintain programme reporting, action logs, risk registers and dependency trackers.
- Prepare updates and materials for governance forums and stakeholder meetings.
- Support delivery tracking and reporting across transformation workstreams.
- Ensure decisions, actions and milestones are clearly documented and communicated.
- Help maintain visibility of programme progress and key outcomes.
- Stakeholder Coordination
- Build effective relationships across Commercial, Customer Experience, Product, Technology and Operations teams.
- Coordinate activities and communications between stakeholders involved in transformation delivery.
- Support workshops, meetings and project forums where required.
- Ensure stakeholders remain informed of progress, risks and key delivery updates.
- Customer & Commercial Focus
- Support initiatives that improve customer experience during transformation and migration activities.
- Assist with monitoring customer and operational impacts of proposition changes.
- Ensure delivery activities remain aligned to agreed commercial objectives and customer outcomes.
Qualifications
- Previous telecoms experience, ideally within a commercial, customer experience, product, proposition or operational environment.
- Experience supporting product, proposition or portfolio changes within a transformation or change programme.
- Experience of governance, delivery tracking and programme coordination activities.
- Understanding of mobile tariffs, propositions and customer migrations.
Benefits
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
Personalise benefits such as discounts, vouchers, a pension plan and more.
We support your career through learning & development tools.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks.
Reasonable adjustments are available for the interview process and other parts of recruitment.
If you require assistance, contact the recruiter or email jobs@three. co. uk.
We use AI in various parts of our business but value authentic experience and achievements.
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StudySmarter Expert Advice🤫
We think this is how you could land Three Mobile Transformation Product Specialist in Newbury
✨Get Chummy with Industry Events
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We think you need these skills to ace Three Mobile Transformation Product Specialist in Newbury
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at VodafoneThree.
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Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at VodafoneThree.
How to prepare for a job interview at VodafoneThree
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
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Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
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✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
