At a Glance
- Tasks: Deliver insightful KPI reporting and analysis to enhance customer experience.
- Company: Dynamic company with a collaborative hybrid working culture.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Opportunities for growth and adjustments available for diverse needs.
- Why this job: Make a real impact on customer experience through data-driven insights.
- Qualifications: Analytical skills, basic SQL and Python knowledge, and familiarity with data visualisation tools.
The predicted salary is between 35000 - 45000 £ per year.
Working hours: Full time 37.5 hours per week – Mon to Fri Hybrid.
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Job Description: To deliver accurate and timely Customer Insights KPI reporting and analysis, enabling data‑driven decisions that improve customer experience and network performance. The role supports the Networks Quality UK team by extracting, analysing, and presenting actionable insights from multiple data sources.
What you’ll do:
- Perform Customer Insights KPI reporting and trend analysis to monitor performance and identify improvement opportunities.
- Analyse market‑specific customer usage behaviour trends using advanced data analysis tools to generate actionable insights.
- Extract, clean, and validate data from multiple sources ensuring accuracy and consistency for reporting purposes.
- Develop, maintain, and continuously improve regular reports using SQL, Python, and other analytical tools.
- Collaborate with cross‑functional teams to interpret data findings and support decision‑making processes.
- Ensure timely delivery of high‑quality reports aligned with business requirements and stakeholder expectations.
- Identify opportunities for process improvement and automation within reporting workflows.
- Maintain documentation of analysis methods, procedures, and data sources for transparency and repeatability.
- Support initiatives aimed at enhancing customer experience through data‑driven recommendations.
Qualifications:
- Proven analytical skills with attention to detail.
- Basic proficiency in SQL and Python (including Jupyter Notebooks).
- Familiarity with data visualisation tools (Tableau, Power BI).
- Good understanding of Microsoft Office applications.
- Basic knowledge of mobile network architecture and KPIs impacting customer experience.
Need to know: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
Adjustments: We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [emailprotected] for guidance.
Customer Experience KPI Specialist in Newbury employer: VodafoneThree
As a Customer Experience KPI Specialist, you will thrive in a dynamic and supportive environment that champions collaboration and flexibility. Our hybrid working model not only allows you to balance your professional and personal life but also fosters a culture of continuous learning and growth, with ample opportunities to enhance your analytical skills using cutting-edge tools like SQL and Python. Join us to be part of a team that values data-driven insights and is committed to improving customer experiences while enjoying the benefits of a diverse and inclusive workplace.
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We think this is how you could land Customer Experience KPI Specialist in Newbury
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We think you need these skills to ace Customer Experience KPI Specialist in Newbury
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