At a Glance
- Tasks: Create engaging marketing campaigns that connect with customers and drive brand loyalty.
- Company: Dynamic company focused on innovative customer communications and storytelling.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive recruitment process with a focus on innovation and collaboration.
- Why this job: Join a creative team and make a real impact on customer engagement.
- Qualifications: Experience in B2C marketing and strong copywriting skills.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Marketing communications specialist focused on delivering insight-led campaigns to existing customers, driving brand love, retention, cross-sell and upsell. Works with Trading, GTM, vendor partners and the wider Marketing team to translate strategy into high-impact customer storytelling across channels (email, SMS and app).
Location and hours: Newbury (Hybrid), Full time 37.5 hours per week – Mon to Fri. Hybrid arrangement of 2-3 days in the office per week, with flexibility to coordinate with your line manager.
Responsibilities
- Work cross-functionally across Consumer to translate commercial and loyalty strategy into clear, brand-led storytelling.
- Leverage insight, customer data and best practice to shape communications that are genuinely customer-first, resonating both emotionally and practically.
- Craft clear, inspiring design briefs for the In-House Agency to ensure outputs are effective, on-brand and insight-led.
- Write persuasive short and long-form copy that brings propositions to life, balancing brand tone, clarity and creativity to drive action.
- Collaborate with the Insights team to track performance, apply learnings and optimise future campaigns.
- Own timelines, approvals and stakeholder engagement to ensure smooth end-to-end delivery.
- Liaise with Legal, Brand, Proposition and vendor teams to ensure compliance and consistency across all outputs.
Qualifications
- Experience in customer communications within B2C marketing environments.
- Strong stakeholder management skills with the confidence and credibility to influence.
- Calm and solution-focused under pressure, with the ability to manage multiple priorities and deadlines.
- Resilient and pragmatic, with the agility to adapt to changing priorities and pivot at pace.
- Excellent copywriting and briefing skills, with the ability to translate complex propositions into engaging customer content, whilst being highly organised with meticulous attention to detail.
- A strong communicator with a collaborative, proactive and can-do attitude.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
We are committed to inclusive recruitment. If you require reasonable adjustments or have an accessibility request during the interview process, please contact your recruiter directly for guidance.
We use AI in various parts of our business to boost innovation and efficiency. We value your unique experiences and achievements and expect you to rely on your own knowledge and skills during the interview to demonstrate authenticity.
Customer Communications Specialist in Newbury employer: VodafoneThree
VodafoneThree is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Newbury. With a strong commitment to employee growth, we provide extensive training opportunities and personalized benefits, ensuring our team members thrive both professionally and personally. The hybrid work model enhances work-life balance, making VodafoneThree a rewarding place for those looking to make a meaningful impact in enterprise delivery transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Specialist in Newbury
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for VodafoneThree and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like VodafoneThree are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with VodafoneThree on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at VodafoneThree. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Customer Communications Specialist in Newbury
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit VodafoneThree. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of VodafoneThree:Show us that you’ve done your homework! In your application, briefly mention what you admire about VodafoneThree’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at VodafoneThree
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at VodafoneThree will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At VodafoneThree, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
