At a Glance
- Tasks: Connect with customers and provide outstanding service while exceeding sales targets.
- Company: Join VodafoneThree, a leading inclusive employer committed to community empowerment.
- Benefits: Earn £13.72/hour plus bonuses, enjoy up to 28 days off, and personalised benefits.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a team that values diversity and makes a real impact on connectivity.
- Qualifications: Enthusiastic, driven individuals with a mature mindset and a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Manchester Market Street Store
Salary: £13.72 per hour plus bonus and benefits
Working Hours: Part time 16 hours per week to include Weekends & Bank Holidays
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you'll do
- Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team.
- Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer's needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs.
- Meet and exceed individual sales targets and ensure compliance against key metrics.
- Undertake regular learning and development and align with company and FCA requirements.
- Always adhere to company and regulatory policies and guidelines.
- Partake in Vodafone's security vetting process whenever required.
Who you are
We are looking for people who are level-headed, have a mature mind-set. Enthusiastic, energetic and driven. It can be a demanding role and you'll need to be able to commit to some weekend work as well as weekdays. For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands.
Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
VodafoneThree - Retail Sales Advisor - 16 hours/week - Manchester Market St employer: VodafoneThree
VodafoneThree is an exceptional employer that prioritises inclusivity and community empowerment, making it a fantastic place to work in Manchester. With competitive pay, generous benefits including up to 28 days off, and a strong commitment to employee development, you'll find ample opportunities for growth while being part of a supportive team that values diverse perspectives. Join us to not only enhance your career but also contribute to building a connected future for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Retail Sales Advisor - 16 hours/week - Manchester Market St
✨Tip Number 1
Get to know VodafoneThree! Research their values and culture so you can show how you fit in. When you walk into that interview, let your passion for connecting people shine through!
✨Tip Number 2
Practice your customer interaction skills. Role-play with a friend or family member to nail down how you'd approach customers in-store. Remember, it’s all about creating that brilliant experience!
✨Tip Number 3
Be ready to share your unique experiences. VodafoneThree loves diversity, so don’t hold back on what makes you, you! Your story could be the key to standing out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find loads of resources to help you prepare for interviews and assessments.
We think you need these skills to ace VodafoneThree - Retail Sales Advisor - 16 hours/week - Manchester Market St
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail Sales Advisor role. Highlight any customer service experience and sales achievements to show us you're the right fit!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to work with VodafoneThree. Share your passion for technology and how you can contribute to creating a brilliant customer experience.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Authenticity is key, so share your unique story and what makes you stand out.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in VodafoneThree's products and services. Familiarise yourself with their unique selling points and think about how you can relate them to customer needs. This will show that you're not just interested in the role but also in helping customers get the best experience.
✨Show Your Enthusiasm
VodafoneThree is looking for energetic and driven individuals. During the interview, let your passion shine through! Share examples of how you've gone above and beyond in previous roles or situations. This will help convey that you’re the right fit for their dynamic team.
✨Practice Solution-Based Selling
Since the role involves solution-based selling, prepare some scenarios where you successfully identified a customer's needs and provided tailored solutions. This will demonstrate your ability to connect with customers and exceed sales targets, which is key for this position.
✨Be Authentic
VodafoneThree values authenticity, so don’t be afraid to show your true self during the interview. Share your personal experiences and how they’ve shaped your approach to customer service. This will help you stand out and show that you align with their inclusive culture.
