VodafoneThree - Commercial Manager - In Life - 9 Months FTC in Manchester

Location: Newbury/Manchester/Glasgow/London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits.

Working Hours: Full time 37.5 hours per week – Monday to Friday.

Duration: 9 months secondment.

Hybrid Working: We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

What You’ll Do: We’re bringing together two iconic brands to create the UK’s largest mobile network provider – a once-in-a-generation opportunity to reshape the industry and redefine customer experience. Within this transformation, Commercial Decision Support sits at the heart of Finance Operations, acting as the commercial conscience of the business and holding the organisation to account on performance across the credit risk, billing and collections lifecycle. The team is highly data-driven, blending commercially astute analytics with a relentless performance‑improvement mindset to drive profitability and optimise the Bad Debt P&L. As Commercial Manager (InLife), you’ll play a pivotal role in maximising bad debt performance and lifetime value across the Vodafone and Three in‑life customer base. You’ll shape and optimise collections strategies, challenge and support journey owners as a trusted critical friend, and partner closely with Base Marketing and Trading to unlock proactive, profitable customer management. This is a truly career‑defining opportunity to influence strategy at scale and help set a new standard for both customer and employee experience.

Key Responsibilities:

• Own and drive inlife bad debt performance across Vodafone and Three, using insight to identify key trends, risks and commercial opportunities.
• Act as a senior commercial partner to Collections, holding teams accountable for policy, strategy and third‑party performance, including DCAs and Bad Debt Sales.
• Work closely with Base Marketing to unlock profitable cross‑sell, upsell and retention through data‑led credit strategies and optimised marketing suppressions.
• Design and deliver initiatives that maximise customer lifetime value through smarter credit decisioning and collections optimisation.
• Own the intelligence layer pathways and decisioning frameworks, ensuring performance is sustainable, scalable and commercially sound.
• Lead analysis and optimisation of 13m+ Max Exposure performance, translating complex data into clear actions and outcomes.
• Shape the inlife involuntary churn outlook, clearly articulating drivers and aligning recommendations with Segment Trading and commercial plans.
• Provide robust, insight‑driven challenge to stakeholders, influencing decisions through strong business cases and ensuring benefits are realised through post‑implementation reviews.

Who You Are:

• A strong background in commercial leadership, ideally within telecoms or another subscription‑based, customer‑lifecycle business.
• Deep understanding of credit risk, collections, exposure management and the key levers that drive in‑life value and profitability.
• Proven ability to work collaboratively with marketing, credit, trading and strategy teams to deliver tangible commercial and customer outcomes.
• Highly analytical, with strong commercial modelling skills and the ability to turn complex insight into clear, actionable recommendations.
• Experience shaping or optimising strategies across collections journeys, DCA management, debt sale or in‑life decisioning pathways.
• Solid grasp of involuntary churn, max exposure dynamics and end‑to‑end lifecycle performance management.
• Confident communicator with the presence to challenge constructively and influence decisions at senior levels.
• Demonstrated track record of driving improvement through cross‑functional delivery and effective governance frameworks.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What We Offer: We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.