At a Glance
- Tasks: Analyse digital performance and generate insights to drive business decisions.
- Company: VodafoneThree, a leading mobile network provider in the UK.
- Benefits: Excellent salary, bonuses, flexible working, and generous leave policies.
- Other info: Inclusive workplace that values diverse perspectives and personal growth.
- Why this job: Join a team shaping the future of connectivity and making a real impact.
- Qualifications: Experience in digital analytics and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
Location: London OR Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.
Who We Are
We're here to build a network the UK can count on – one that connects people, places and potential. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
What You'll Do
This role is a core member of the Digital Insights team, responsible for owning the performance analysis for a designated brand, product set, or customer journey. The Digital Insights Specialist provides the analytics that shape decisions across digital trading, product development, customer experience, and optimisation.
- Take ownership of performance reporting and insight generation for a dedicated brand, product area or customer journey, developing a deep understanding of the factors driving digital performance.
- Analyse customer and commercial performance trends using a range of digital analytics and feedback platforms, translating data into meaningful, actionable insights.
- Partner closely with Product, Trading and Digital teams to understand business priorities, evaluate performance, and identify opportunities to improve customer and commercial outcomes.
- Proactively identify performance risks, emerging trends and customer behaviour changes, providing clear recommendations to support effective decision-making.
- Deliver in-depth analysis, insight packs and performance reviews that help shape strategic priorities and support wider business objectives.
- Create and enhance dashboards, reporting tools and analytical frameworks that enable self-service insight and drive greater efficiency across the organisation.
- Collaborate with UX, Brand, Proposition and Operational stakeholders to ensure insight-led recommendations influence roadmaps, optimisation activity and customer journey improvements.
- Champion data quality and measurement accuracy, helping to maintain robust tracking and reporting standards while identifying and resolving gaps in performance data.
Who You Are
- Proven experience in digital analytics, performance reporting, CRO, or customer insight roles within fast-paced digital consumer environments such as telecommunications, retail, financial services, media, or ecommerce.
- Strong analytical skills with the ability to interrogate complex datasets, identify key trends and behaviours, and translate findings into meaningful business outcomes.
- Hands-on experience with leading analytics and insight tools such as Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker or Tableau.
- Ability to communicate complex data and customer insights in a clear, concise and engaging way for a broad range of technical and non-technical stakeholders.
- Strong understanding of digital customer journeys, online performance metrics, conversion funnels and the factors that influence customer behaviour.
- Highly detail-oriented, with a commitment to data accuracy, quality and delivering reliable, evidence-based insights.
- Confident relationship-builder who can effectively collaborate with Product, Trading, UX, Engineering and wider business stakeholders.
- Naturally curious, proactive and commercially minded, with the ability to thrive in a fast-paced, insight-led environment where priorities can evolve quickly.
What We Offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
VodafoneThree - Digital Insights Specialist in London employer: VodafoneThree
VodafoneThree is an exceptional employer that champions inclusivity and diversity, making it a welcoming space for all employees. With a hybrid working model that promotes flexibility, alongside competitive salaries and comprehensive benefits, employees are empowered to thrive both personally and professionally. The company prioritises employee growth through innovative learning tools and a supportive culture, ensuring that every team member can contribute to meaningful change while enjoying a fulfilling work-life balance.
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We think this is how you could land VodafoneThree - Digital Insights Specialist in London
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We think you need these skills to ace VodafoneThree - Digital Insights Specialist in London
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
