At a Glance
- Tasks: Analyse customer journeys and drive insights to enhance experiences at VodafoneThree.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Excellent salary, bonuses, flexible working, and generous leave policies.
- Other info: Inclusive culture that values diverse perspectives and personal growth.
- Why this job: Make a real impact on customer experience and help shape the future of connectivity.
- Qualifications: Experience in customer insights and advanced data analysis skills required.
The predicted salary is between 49500 - 60500 £ per year.
Location: London OR Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What You’ll Do
- Analyse end-to-end customer journeys and sentiment across all Vodafone Business touchpoints, identifying root causes of customer pain points and opportunities for transformation.
- Combine with trend analysis to produce meaningful opportunities to drive realisation of improved Customer experience and opportunities to reduce cost to serve, across critical moments that matter.
- Integrate and interpret both internal customer data and external market insights to provide a holistic view of customer experience.
- Develop and deliver strategic recommendations to senior leadership, influencing business priorities and customer experience strategy.
- Drive the adoption of customer and market insights across the organisation, ensuring recommendations are actioned and embedded in operational and strategic plans.
- Lead the design and continuous improvement of frameworks for customer experience measurement, performance tracking, and sentiment analysis.
- Act as a subject matter expert, advising on best practices in customer insight, analytics, and market intelligence.
- Partner with cross-functional teams to embed insights into operational and strategic decisions.
- Champion a data-driven culture, mentoring and upskilling colleagues in advanced analytics and insight methodologies.
- Represent the customer voice in cross-functional forums, ensuring that insights drive tangible improvements in products, services, and processes.
- Oversee and own the development and enhancement of dashboards, reporting tools, and storytelling assets for customer experience KPIs.
- Ensure the highest standards of data integrity, governance, and compliance in all insight activities.
Who You Are
- Significant experience in customer insights, analytics, or performance management roles, ideally within a large, complex organisation.
- Demonstrable expertise in advanced data analysis, customer sentiment measurement, and market intelligence, with experience of integrating multiple data sources, including market research and competitor analysis, to inform recommendations.
- Advanced skills in data analysis tools (e.g., Excel, Power BI), visualisation platforms, and data storytelling.
- Proven ability to influence and challenge senior stakeholders, driving strategic change and customer-centric decision-making.
- Strong commercial acumen and understanding of telecoms industry trends and competitive landscape.
- Experience mentoring or coaching others in analytics or insight roles is desirable.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
VodafoneThree - Data Insight Specialist in London employer: VodafoneThree
VodafoneThree is an exceptional employer that champions inclusivity and diversity, making it a welcoming place for all employees. With a hybrid working model that promotes flexibility, alongside competitive salaries and comprehensive benefits, employees are empowered to thrive both personally and professionally. The company fosters a collaborative culture where innovation meets service, providing ample opportunities for growth and development while making a meaningful impact on communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Data Insight Specialist in London
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We think you need these skills to ace VodafoneThree - Data Insight Specialist in London
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Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Craft a Tailored Cover Letter:For a full-time role at VodafoneThree, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
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How to prepare for a job interview at VodafoneThree
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
