VodafoneThree - Commercial Manager in London

Location: The Speechmark, London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data‑driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

This is a rare opportunity to play a key role in shaping the future of the UK's largest mobile network provider as Vodafone and Three come together to create a best‑in‑class customer experience, network capability, and market‑leading proposition. Sitting within the Consumer Mobile function, you’ll join the Commercial Assurance & Decisioning team, where you’ll use data and analytics to influence strategic decisions across mobile and converged products. Working closely with teams across Trading, Retention, Finance and Product, you’ll turn complex customer, market and revenue insights into clear recommendations that drive commercial performance. You’ll have broad ownership of customer base performance, forecasting, strategic modelling and executive‑level decision support, helping to guide some of the business's most important initiatives. This role offers the chance to work across both Vodafone and Three, influencing business outcomes at scale while contributing to one of the most significant transformations in the UK telecommunications industry.

Key Responsibilities:

• Lead the development of customer and commercial forecasting models, providing critical insight into acquisition, upgrades, retention and customer‑base performance to support strategic planning and investment decisions.
• Deliver high‑quality commercial forecasting and market analysis, translating customer behaviour, market dynamics and performance trends into actionable recommendations for senior stakeholders.
• Take ownership of complex customer migration programmes, managing the end‑to‑end process from customer selection and financial modelling through to delivery, governance and post‑implementation evaluation.
• Develop and maintain trusted reporting, analytics and performance dashboards that provide clear visibility of customer trends, revenue performance, product adoption and commercial outcomes.
• Partner with Trading, Finance, Product and Retention teams to evaluate strategic opportunities, build business cases and support the launch of new propositions and customer initiatives.
• Turn complex customer, market and financial data into clear, decision‑ready insight, presenting recommendations and commentary to senior leaders and governance forums.
• Act as a subject matter expert for customer‑base performance, commercial analytics and forecasting, identifying opportunities to improve business performance while ensuring the integrity and accuracy of reporting.
• Collaborate across Vodafone and Three teams to align strategic assumptions, share expertise and help shape a consistent view of customer, commercial and market performance during a period of significant transformation.

Who you are

• Advanced SQL and data analysis expertise, with a proven ability to work with large, complex customer datasets to generate meaningful commercial insight.
• Strong forecasting, financial modelling and analytical skills, with experience supporting business planning, budgeting and long‑term strategic decision‑making.
• Deep understanding of customer economics within a subscription‑based or telecommunications environment, including acquisition, retention, pricing, upgrades and customer lifecycle performance.
• Demonstrated ability to link customer behaviour and operational activity to commercial outcomes, translating data into actionable recommendations that drive revenue, profitability and customer value.
• Experience developing management information, performance reporting, scorecards and business cases that support senior stakeholder decision‑making and governance processes.
• Excellent problem‑solving and data governance capabilities, with a track record of identifying issues, conducting root‑cause analysis and improving reporting accuracy and data quality.
• Confident communicator who can simplify complex analytical findings and present insights clearly to both technical and non‑technical audiences.
• Collaborative mindset with the ability to build strong relationships across multiple teams, influencing stakeholders and driving alignment in a fast‑paced, evolving environment.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and achievements. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Posting End Date: 17th November 2026