VodafoneThree - Commercial Manager in London

Location: London - The Speechmark

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri 08:00 – 18:00

Contract Duration: 12 months

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

What You’ll Do

The CVM team is responsible for engaging with our customers and building long lasting relationships maximising customer value and advocacy. Through our campaigns we aim to differentiate Vodafone from our competitors and optimise our commercial performance, by being insight led and creating real mutual value for our customers and our business. Role purpose – Drive commercial performance and efficiency across the PAYM xsell portfolio. You will work to deliver high quality campaigns that drive customer revenue and products per customer. You will have end to end ownership of multichannel campaigns, including segmentation, targeting, campaign comms and performance analysis. The Commercial Manager will be expected to work with, influence and at times lead a wide range of stakeholders across the business (Marketing, Product, Analytics and Campaign Ops) to ensure activities deliver in line with business KPI’s. The role will entail working with the Channels and Ecommerce managers, as well as the wider team to optimise demand and conversion to drive organic growth as well as maximise promotional exclusives. The individual should be comfortable with trading activities such as forecasting and market analysis to uncover the underlying drivers behind performance. This role will suit an individual who has real drive to consistently deliver on commercial objectives and has demonstrable experience in direct marketing disciplines, either on or offline.

Responsibilities

• Campaign Management: Own, optimise and grow upsell activity to Vodafone customers
• Channel Optimisation – Monitor and drive financial performance across assisted channels, working with insights to create reports to improve business understanding
• Trading – Forecasting, performance management and commercial recommendations for accountable areas
• Insight and Analysis – work with analytics team to commission deep dives that uncover insight to drive decision making
• Proposition management – work with the central props team to develop and launch propositions for base marketing

Who You Are

• Strong Commercial acumen
• Digital marketing experience
• Strong stakeholder management
• Good analytical & problem solving

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.